Enterprise Solutions & Customer Growth Lead

VIDA Digital Identity; Daerah Khusus Ibukota Jakarta; On-site; IDR 998,502,246 - 1,331,336,328; Full time

Job summary

A digital identity solutions company in Jakarta is seeking a Customer Success Manager who will act as the primary contact for customers, ensuring their needs are met through exceptional service. The ideal candidate will have a minimum of 6 years in Cloud or SaaS, strong interpersonal skills, and the ability to provide strategic guidance. Responsibilities include sales reporting, relationship building, and providing technical support. This role is crucial in optimizing customer use of products and improving customer satisfaction.

Qualifications

• Minimum of 6 years in Cloud or SaaS technology.
• Strong sales and customer management experience.
• Excellent communication skills, customer-focused.

Responsibilities

• Serve as primary point of contact for customers.
• Weekly sales forecasting and quarterly business reporting.
• Build relationships with Enterprise customers.

Skills

Sales management

Customer relationship management

Technical aptitude

Problem-solving

Interpersonal communication

Education

Bachelor's degree in Computer Science or Information Technology

Job description

A digital identity solutions company in Jakarta is seeking a Customer Success Manager who will act as the primary contact for customers, ensuring their needs are met through exceptional service. The ideal candidate will have a minimum of 6 years in Cloud or SaaS, strong interpersonal skills, and the ability to provide strategic guidance. Responsibilities include sales reporting, relationship building, and providing technical support. This role is crucial in optimizing customer use of products and improving customer satisfaction.