Enterprise CSM - Growth & Strategic Tech Advisor

Trinet Prima Solusi; Jakarta Pusat; On-site; IDR 300,000,000 - 600,000,000; Full time

Benefits offered by this job

Attractive project incentives

Professional development opportunities

Career growth

Job summary

PT. Trinet Prima Solusi is seeking a dynamic Customer Success Manager (CSM) to join our Professional Sales Department.

You will manage and grow long-term relationships with enterprise customers across BUMN, Banking, Telco, Manufacturing, Government, and Conglomerates, ensuring maximum value from our technology solutions including Private Cloud, Cybersecurity, Network, Data Center, AI, IoT, and IT Infrastructure.

Qualifications

• 3–5 years of enterprise account management or similar IT consulting role.

Responsibilities

• Build and maintain long-term relationships with enterprise customers as their trusted advisor.
• Understand customer objectives, challenges, and technology requirements to enable solution adoption.
• Collaborate with customers to maximize value and satisfaction from implemented technology solutions.
• Identify opportunities for account growth through upselling, cross-selling, and service expansion.
• Work with Enterprise Account Managers, Pre-Sales Engineers, Solution Architects, and Project Managers to ensure project delivery and customer experience.
• Conduct regular business reviews with customers and provide strategic recommendations.
• Manage renewals, contract extensions, and long-term partnership development.
• Maintain an accurate account plan to contribute to revenue and retention targets.

Skills

Enterprise account management

Relationship building

Negotiation

Presentation

Cross-functional collaboration

English proficiency

Bahasa Indonesia

Job description

PT. Trinet Prima Solusi is seeking a dynamic Customer Success Manager (CSM) to join our Professional Sales Department.

You will manage and grow long-term relationships with enterprise customers across BUMN, Banking, Telco, Manufacturing, Government, and Conglomerates, ensuring maximum value from our technology solutions including Private Cloud, Cybersecurity, Network, Data Center, AI, IoT, and IT Infrastructure.