Beauty Clinic Operations & Growth Leader

PT Kefir House Indonesia; Jakarta Timur; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

PT Kefir House Indonesia is seeking a Clinic Leader to oversee all clinic operations, ensuring service standards and SOPs are followed while driving branch sales and revenue targets.

You will supervise Sales Consultants, Nurses, Beauticians, and Pharmacy Admin staff; manage schedules, stock, and patient service flow; and prepare regular operational reports for management. Strong leadership and customer-focused problem solving are essential.

Qualifications

• Minimum D3/S1 education in any field (preferably Management, Health, or related field).
• Minimum 2 years experience as Clinic Leader, Clinic Manager, Supervisor, or similar.
• Experience in beauty clinics, aesthetic clinics, or beauty industry preferred.
• Strong leadership and team management capabilities.
• Excellent communication, negotiation, and problem-solving skills.
• Sales management capability and ability to achieve branch targets.
• Understanding of beauty clinic operations and patient service flow.
• Proficiency with Microsoft Excel or Google Sheets.
• Ability to work shift systems and willing to do rotating shifts if required.

Responsibilities

• Oversee all clinic operations and ensure compliance with KEFIR service standards
• Monitor and control achievement of sales targets and branch revenue
• Monitor performance of Sales Consultants, Nurses, Beauticians, and Pharmacy Admin staff
• Ensure quality of service delivery and customer satisfaction
• Handle patient complaints and ensure resolution
• Control staff discipline, attendance, work schedules, and productivity
• Ensure availability of product stock, medication, and clinic operational supplies
• Conduct team performance evaluations and provide coaching and guidance
• Prepare sales and operational reports for management on a regular basis
• Coordinate across divisions and communicate with relevant departments

Skills

Leadership

Team management

Sales management

Communication

Problem-solving

Education

D3/S1 in any field (preferably Management or Health)

Tools

Microsoft Excel or Google Sheets

Job description

PT Kefir House Indonesia is seeking a Clinic Leader to oversee all clinic operations, ensuring service standards and SOPs are followed while driving branch sales and revenue targets.

You will supervise Sales Consultants, Nurses, Beauticians, and Pharmacy Admin staff; manage schedules, stock, and patient service flow; and prepare regular operational reports for management. Strong leadership and customer-focused problem solving are essential.