Sales Support Specialist

PT. HITACHI SAKTI ENERGY INDONESIA; Jakarta Utara; Hybrid; IDR 669,600,000 - 1,004,400,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ABB is seeking a Product Marketing/Operations role in Indonesia to support lead-to-opportunity processes and sales tooling. You will help implement sales processes, communicate updates on tools, and analyze ordering and payment patterns to optimize efficiency.

The role emphasizes cross‑functional collaboration in a hybrid work model, with opportunities to impact electrification solutions across the region.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Engineering, or related field.
• 2–5 years of experience in sales operations, sales support, commercial excellence, marketing support, or business analytics.
• Experience with CRM systems, sales reporting tools, and data analysis.
• Strong analytical skills and cross‑functional collaboration.

Responsibilities

• Provide sales solutions and services in the lead business across multiple countries.
• Support proper implementation and communication of sales processes and update on tools development and new functionalities.
• Analyze order and payment behaviors to improve ordering and payment processes.
• Develop and use opportunity tracking tools and gather business requirements from Sales teams.

Skills

CRM systems

Sales reporting

Data analysis

Communication

Cross-cultural teamwork

Excel

Power BI

Fluent English

Fluent Bahasa Indonesia

Education

Bachelor's degree in Business Administration, Marketing, Engineering, or related field

Tools

CRM systems

Sales reporting tools

Power BI

Excel

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Product Marketing Manager

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Product Marketing Manager

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Your role and responsibilities

In this role, you will have the opportunity to provide sales solutions and services in the lead business across multiple countries. Each day, you will support a proper implementation and communication of the sales processes (e.g., lead to opportunities, quotations conversion process, demand side forecasting process) in your assigned area. You will also showcase your expertise by ensuring proper communication and updating on issues related to tools development and new functionalities.

The work model for the role is: #LI-Hybrid

This role is contributing to the Electrification Smart Building Smart Power Business in Indonesia.

You will be mainly accountable for:

• Supporting the development and use of opportunity tracking tools and gathering the business requirements from the Sales team to enhance the sales processes and improving market intelligence.
• Performing lost opportunities analyses, identifying potential causes, and recommending future actions in coordination with Sales/local business unit to achieve improved results.
• Recommending revisions to existing reports and assisting in the development of new reporting tools as needed.
• Analyzing order and payment behaviors with a focus on the mix of products and order entry methods to enhance the efficiency of ordering and payment processes.

Qualifications for the role

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.
• Minimum 2–5 years of experience in sales operations, sales support, commercial excellence, marketing support, or business analytics.
• Experience working with CRM systems, sales reporting tools, and data analysis.
• Strong analytical skills with the ability to translate data into actionable business insights.
• Excellent communication, coordination, and stakeholder management skills.
• Ability to work effectively in a cross-functional and multicultural environment.
• Fluent in English and Bahasa Indonesia, with strong proficiency in Microsoft Office applications, particularly Excel and Power BI.

What's in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

More about us

Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification

#ABBCareers #RunwithABB#Runwhatrunstheworld

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?