Sales Support Specialist

ABB; Jakarta Pusat; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

ABB Indonesia seeks a capable sales support professional to assist the Critical Power sales organization in delivering technical solutions and documentation throughout the proposal process. You will act as a key technical resource, preparing product descriptions, assessing costs, and finalizing proposal documentation.

The role emphasizes collaboration across teams, analytical cost-effective solutions, and strong communication in English and Bahasa Indonesia to support orders, budgets, and

Qualifications

• Bachelor’s degree in Engineering (Electrical/Mechanical/Industrial) or related field.
• At least 3 years of experience in sales support, technical sales, or related roles.
• Strong analytical and problem-solving skills with ability to provide cost-effective technical solutions
• Excellent communication and presentation skills, both in English and Bahasa Indonesia.
• Familiarity with SFDC, SAP, advanced proficiency in Microsoft Excel (pivot tables, complex formulas, data analysis)
• Ability to work collaboratively across teams and with diverse stakeholders.
• Customer-oriented mindset with focus on delivering value and building long-term relationships.

Responsibilities

• Offering technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications.
• Performing analytic and diagnostic studies to determine the optimal technical solution to meet customer needs and address complex inquiries.
• Developing and maintaining new sales opportunities and resolving specific customer problems; and ensuring achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS).
• Ensuring the achievement of budget goals, including volume targets and profitable growth, across all assigned product groups and in the respective countries.

Skills

Analytical skills

Problem-solving

Communication skills

English

Bahasa Indonesia

Education

Bachelor’s degree in Engineering

Tools

SFDC

SAP

Excel

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Sales, Service and Project Execution Regional Leader - Critical Power - SEA & ANZ

Your Role And Responsibilities

In this role, you will have the opportunity to support the assigned Sales Critical Power organization (division and market) and customers during the proposal process. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation.

The work model for the role is:

This role is contributing to the Electrification Critical Power Business in Indonesia.

You will be mainly accountable for:

• Offering technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications.
• Performing analytic and diagnostic studies to determine the optimal technical solution to meet customer needs and address complex inquiries.
• Developing and maintaining new sales opportunities and resolving specific customer problems; and ensuring achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS).
• Ensuring the achievement of budget goals, including volume targets and profitable growth, across all assigned product groups and in the respective countries.

Qualifications For The Role

• Bachelor’s degree in Engineering (Electrical/Mechanical/Industrial) or related field.
• At least 3 years of experience in sales support, technical sales, or related roles.
• Strong analytical and problem-solving skills with ability to provide cost-effective technical solutions
• Excellent communication and presentation skills, both in English and Bahasa Indonesia.
• Familiarity with SFDC, SAP, advanced proficiency in Microsoft Excel (pivot tables, complex formulas, data analysis)
• Ability to work collaboratively across teams and with diverse stakeholders.
• Customer-oriented mindset with focus on delivering value and building long-term relationships.

What's in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

More About Us

Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification

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Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

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