Sales Support Representative

Crane Worldwide Logistics LLC; Jakarta Pusat; On-site; IDR 72,000,000 - 120,000,000; Full time

Job summary

Crane Worldwide Logistics LLC in Jakarta, Indonesia, is seeking a proactive Sales Support specialist to assist the Sales Team with follow-ups, quotations, e-bids, and management of sales literature. The role requires coordinating with overseas offices, carriers, and internal teams to ensure accurate and timely responses.

You will help track opportunities, support visits, maintain client databases, and contribute to KPI reporting and pricing implementations to ensure a smooth transition from sale

Responsibilities

• Providing support to Sales Team by coordinating and assisting in follow-up request and quotations
• Preparing and submitting quotations for customers and overseas
• Preparing and submitting e-bids via system
• Organizes and maintains sales literature
• Procure rate from overseas, airlines, carriers, co-loader, trucking, customs
• Act as point of contact to potential customers as directed by Sales Team and Crane network
• Coordinates the sales effort internally with overseas offices, operations, customer service and finance department
• Monitor new opportunities within the market from media & press releases
• Assist BDM in planning client visits and manage client database with profiles and proposals
• Research company data to track target account progress and/or growth on a scheduled basis and report to management
• Work with sales, clients, and operations to implement processes and pricing to effectively transition new business from the close of sale to operations
• Work with clients and Sales Team to establish KPI’s, reports and customer web tools tailored to the client needs
• Follow up clients, sales and operations to ensure that implementation is successful
• Implement the Quality objectives for Commercial Department
• Help maintain implementation on Health, Safety and Environment objectives on daily business

Job description

• Providing support to Sales Team by coordinating and assisting in follow-up request and quotations
• Preparing and submitting quotations for customers and overseas
• Preparing and submitting e-bids via system
• Organizes and maintains sales literature
• Procure rate from overseas, airlines, carriers, co-loader, trucking, customs
• Act as point of contact to potential customers as directed by Sales Team and Superior or through contact with Crane network of offices and agents
• Coordinates the sales effort internally with overseas offices, operations, customer service and finance department
• Monitor new opportunities within the market frommedia & press releases
• Assist BDM in planning office visits with customers and manage client database on shared drive, including (but not limited to) customer profiles, account activities, SOP’s, customer set up documents and proposals
• Research company data to track target account progress and/or growth on a scheduled basis and report to management
• Work with sales, clients, and operations to implement processes and pricing to effectively transition new business from the close of sale to operations.
• Work with clients and Sales Team to establish KPI’s, reports and customer web tools tailored to the client needs.
• Follow up clients, sales and operations to ensure that implementation is successful
• Implement the Quality objectives for Commercial Department
• Help maintain implementation on Health, Safety and Environment objectives on daily business