Sales Support - Mandarin Speaker

HARA AgriTech; Jakarta Pusat; On-site; IDR 180,000,000 - 240,000,000; Full time

Benefits offered by this job

Incentives-based pay

Job summary

HARA AgriTech is seeking a Mandarin-speaking inside sales professional to convert inbound chats into customers and drive revenue. You will identify cross-sell opportunities, manage the sales pipeline from chat to close, and maintain high CSAT by delivering accurate, empathetic support in Mandarin and English.

The role requires 2–3 years in SaaS/IT product sales, strong negotiation and presentation skills, and a diploma or degree in a related field.

Qualifications

• Fluent in Mandarin Chinese, spoken and written.
• HSK certificate level 4–6 or equivalent proficiency.
• Strong communication, negotiation, and presentation skills in Mandarin.
• 2–3 years of inside sales in SaaS/IT product sales.
• Diploma or Bachelor’s degree in Business, Communications, Linguistics, or a related field.

Responsibilities

• Convert inbound chat inquiries and leads into paying customers by communicating product value and benefits.
• Identify cross-selling and up-selling opportunities during customer interactions to maximize revenue.
• Manage the sales pipeline from initial chat engagement to closing deals and meeting monthly targets.
• Provide exceptional, prompt customer support through live chat channels in Mandarin and English.
• Maintain high CSAT by delivering professional, empathetic, and accurate assistance.
• Collaborate with the Business Development and product teams to report recurring technical issues or customer trends.

Skills

Mandarin Chinese

Communication skills

Negotiation

Presentation skills

Sales mindset

Education

Diploma or Bachelor’s degree in Business/Communications/Linguistics

Tools

Live chat software

CRM

Job description

• Incentive: Lucrative incentive structure based on sales conversions, revenue targets, and customer satisfaction metrics.

Key Responsibilities

• Convert inbound chat inquiries and leads into paying customers by effectively communicating product value and benefits.
• Identify cross-selling and up-selling opportunities during customer interactions to maximize sales revenue.
• Manage the sales pipeline from initial chat engagement to closing deals, meeting or exceeding monthly sales targets.
• Provide exceptional, prompt customer support through live chat channels in both Chinese and English.
• Maintain high customer satisfaction (CSAT) scores by delivering professional, empathetic, and accurate assistance.
• Collaborate with the Business Development and product teams to report
• recurring technical issues or customer trends.

Qualifications & Requirements

• Fluent in Mandarin Chinese, both spoken and written, with the ability to communicate professionally with Chinese-speaking clients.
• Holds an HSK certificate, preferably at Level 4-6 or an equivalent intermediate-to-advanced proficiency level.
• Strong communication, negotiation, and presentation skills in Mandarin to support client acquisition, business discussions, and sales negotiations.
• 2–3 years of experience in inside sales, SASS sales/IT Product Sales.
• Ability to multitask in a fast-paced, high-volume live chat environment.
• Basic technical aptitude to troubleshoot and explain product issues clearly.
• Diploma or Bachelor’s degree in Business, Communications, Linguistics, or a related field.