Sales Support & Japanese–Indonesian Interpreter

PT. FACT BASE INDONESIA; Jakarta Utara; On-site; IDR 167,400,000 - 290,160,000; Full time

Job summary

Fact Base is expanding its Indonesian team to support Japanese customers and help drive regional growth. This role involves market development and high-touch customer support, with opportunities to work closely with both the local team and our Japan headquarters.

You will accompany Japanese sales members to client meetings, prepare proposals, and assist during service implementation. Fluency in Japanese (JLPT N2+) and a customer-facing background are essential for collaboration with Japanese

Qualifications

• Bachelor's degree or above.
• Business-level Japanese communication (JLPT N2 or above).
• Experience in customer-facing roles, sales, interpretation, customer support, or related fields.

Responsibilities

• Accompany Japanese sales members on client meetings and provide interpretation support.
• Prepare sales proposals and presentation materials.
• Support customers during service implementation and provide ongoing customer support.
• Coordinate with the Japan headquarters and the local Indonesia team.
• Handle some inside sales activities, including outbound calls, to acquire new customers.

Skills

Japanese language

Customer-facing

Education

Bachelor's degree

Job description

Fact Base is a Japan-based SaaS company specializing in the manufacturing industry. In November 2025, we completed a total funding round of JPY 4.4 billion and are accelerating our global expansion across the United States, Thailand, Vietnam, the Philippines, Malaysia, Taiwan, South Korea, Italy, and other markets.

We are currently expanding our business among Japanese and local companies in Indonesia and are looking for a member to support our sales activities targeting Japanese companies.

This position allows you to be involved in a wide range of activities, from market development to customer support, and play an important role in supporting the growth of our business in Indonesia.

Key Responsibilities

Accompany Japanese sales members on client meetings and provide interpretation support

Prepare sales proposals and presentation materials

Support customers during service implementation and provide ongoing customer support

Coordinate with the Japan headquarters and the local Indonesia team

Handle some inside sales activities, including outbound calls, to acquire new customers

Required

Bachelor's degree or above

Business-level Japanese communication skills (JLPT N2 or above)

Experience in customer-facing roles, sales, interpretation, customer support, or related fields

Preferred

Experience in outbound sales, such as cold calling

Work experience in the manufacturing industry

Your application will include the following questions:

• How would you rate your Japanese language skills?