Sales Support Administration

Pengiklan Anonim; Provinsi Bali; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Pengiklan Anonim is seeking a Sales Support professional to manage client relationships, process orders, and coordinate operations in Bali. You will maintain CRM data, forecast inventory, and assist the sales team with proposals and reports.

The role requires 1-2 years of experience in sales operations or related areas and strong Excel/Sheets skills, with familiarity of ERP systems like SAP or NetSuite. This position is based on site in Bali.

Qualifications

• 1-2 years of experience in sales operations, order management, database/CRM administration, or sales support.
• Proven track record of managing end-to-end client order lifecycles and cross-functional operational workflows.
• Experience with inventory forecasting and sales reporting using client historical data.
• Intermediate to advanced Excel/Google Sheets skills (Pivot Tables, VLOOKUP/XLOOKUP, trend analysis).
• Familiarity with ERP or inventory/fulfillment software (e.g., SAP, NetSuite, Odoo, QuickBooks).

Responsibilities

• Maintain, update, and manage the company's CRM system to ensure all client interactions, data, and account histories are accurately recorded.
• Oversee end-to-end processing of client orders, coordinating with finance and operations for accurate execution and timely delivery.
• Partner with the sales team to track order status and client commitments, and follow up on pending actions.
• Analyze historical client order data to forecast stock requirements and optimize inventory levels.
• Prepare tailored proposals, quotations, sales contracts, and client presentations.
• Prepare sales administrative reports tracking account performance, inventory usage trends, and client data.
• Resolve client inquiries, billing discrepancies, and escalate bottlenecks when needed.

Skills

CRM administration

Excel/Google Sheets

Sales operations

Order management

Data analysis

Tools

SAP

NetSuite

Odoo

QuickBooks

Job description

Sales Support role focused on managing client relationships, order processing, and operational coordination. You will maintain and update the company's CRM system, oversee end-to-end order processing, and support the sales team in tracking orders and client commitments. The role involves analyzing client data to forecast inventory requirements, preparing sales proposals and reports, and resolving client inquiries and billing issues.

Key responsibilities

Maintain, update, and manage the company's CRM system to ensure all client interactions, data, and account histories are accurately recorded and readily accessible

Oversee the end-to-end processing of client orders, collaborating with finance and operations to guarantee accurate execution and timely delivery

Partner closely with the active sales team to track order status, align on client commitments, and follow up on pending operational action items

Analyze historical client order data and purchasing trends to forecast stock requirements and ensure optimal inventory levels

Assist the sales team by preparing tailored proposals, quotations, sales contracts, and client presentations

Prepare sales administrative reports, tracking account performance, inventory usage trends, and client data to identify upselling opportunities

Efficiently resolve client inquiries, complaints, and billing discrepancies, escalating complex operational bottlenecks to upper management when necessary

About you

1-2 years of experience in sales operations, order management, database/CRM administration, or sales support

Proven track record of managing end-to-end client order lifecycles and cross-functional operational workflows

Demonstrated experience with inventory forecasting and sales reporting using client historical data

Intermediate to advanced Excel/Google Sheets skills (Pivot Tables, VLOOKUP/XLOOKUP, trend analysis, inventory forecasting models)

Familiarity with ERP or inventory/fulfillment software (e.g., SAP, NetSuite, Odoo, QuickBooks)