Sales Administration Executive

Güntner GmbH & Co. KG; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 89,280,000 - 133,920,000; Full time

Benefits offered by this job

Open corporate culture

Exciting projects with creative freedom

Attractive remuneration package

Corporate benefits

Job summary

A leading international company in Surabaya seeks a Sales Administration Executive (SAE) to provide essential support to the sales team, ensuring smooth operations and accurate record-keeping. The ideal candidate will handle order processing, customer service inquiries, and maintain sales records. Proficiency in both Japanese and English is essential. This role also involves compliance with company policies and cross-functional coordination within departments. Attractive remuneration and corporate benefits are offered.

Qualifications

• 2–5 years of experience in order management or sales support.
• Understanding of Incoterms and international trade documentation.
• Strong data entry and record-keeping capability.

Responsibilities

• Provide administrative support to the sales team.
• Process sales orders and verify customer information.
• Respond to customer inquiries regarding orders.
• Maintain customer databases and sales records.

Skills

Excellent command of Japanese

Excellent command of English

Strong organizational abilities

Strong team player

Good analytical skills

Proficiency in Microsoft Excel

Experience in sales support

Education

Bachelor’s degree in Business Administration or related

Tools

Salesforce

Microsoft Office

Job description

Your tasks:

The Sales Administration Executive (SAE) provides essential administrative support to the sales team, ensuring smooth operations, accurate record-keeping, and efficient customer interactions. This role bridges sales, customers, and internal departments, allowing sales representatives to focus on selling while handling backend tasks like order processing and reporting.

• Order Processing
  • Receive, verify, and process sales orders, ensuring accuracy of Purchase Orders details, and customer information.
  • Follow up with customers for payments and drawing approvals.
  • Follow up with factory for order confirmation, production schedule, and shipment schedule.
  • Support export team to verify the shipping documents draft to avoid problems at destination clearance.
• Customer Service
  • Respond to customer inquiries regarding order status, delivery, billing, and resolve complaints.
  • Provide customer support on customs declaration, and shipment clearance if needed.
• Sales Support
  • Maintain and update customer databases, sales records, and CRM systems.
  • Support sales team with administrative tasks, such as scheduling meetings or organising events.
  • Assist in preparing quotes, proposals, presentations, and promotional materials.
• Compliance
  • Ensure compliance with company policies, export/import regulations, and documentation standards.
• Cross-Functional Alignment
  • Coordinate with other departments (e.g., logistics, finance, marketing) for order fulfilment and issue resolution.
• Additional Responsibilities
  • Support financial team with accounts receivable reminder and collection.
  • Other ad hoc duties assigned.

Your skills:

• Excellent command of both spoken and written Japanese and English is essential, to effectively support our Japanese client portfolio.
• Bachelor’s degree or Diploma in Business Administration, Supply Chain Management, Logistics, or related field preferred.
• 2–5 years of experience in order management, sales support, administration, or import/export management.
• Proficiency in Microsoft Office (especially Excel for reports) and CRM software (e.g., Salesforce).
• Understanding of Incoterms and international trade documentation requirements.
• Strong data entry and record‑keeping capability with attention to detail.
• Good analytical skills to interpret order metrics and improve processes.
• Strong organizational and multitasking abilities in a fast‑paced environment.
• Must be a strong team player and customer-oriented professional with excellent communication, analytical, organizational, and relationship management skills.

What we offer:

• An open corporate culture
• Exciting projects with creative freedom, short decision‑making processes
• An attractive remuneration package
• Corporate benefits with various providers