Sales Coordinator Executive

PT GEXPRO SERVICES INDONESIA; Cibitung; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

PT GEXPRO SERVICES INDONESIA is seeking a Sales Support Executive to collaborate with the sales team, providing administrative support, coordinating activities, and handling customer inquiries. You will prepare sales documents, proposals, contracts, quotations, and maintain the customer database.

You will work with marketing, finance, and inventory to ensure timely delivery and product availability. The role requires strong communication, organization, and problem-solving skills, with experience

Qualifications

• Strong written and verbal communication with clients and internal teams.
• Highly organized with ability to manage multiple tasks.
• Proven problem-solving abilities to deliver solutions.
• Track record of meeting or exceeding sales targets.
• Proficient in using CRM software and creating sales documents.
• Familiar with Microsoft Office suite.
• Ability to work independently and in a team.
• Knowledge of applicable sales laws and compliance.
• Fast learner in a dynamic sales environment.

Responsibilities

• Coordinate sales activities including order processing and product information.
• Provide admin support: prepare proposals, contracts, and quotations.
• Maintain and update customer database with accurate data.
• Collaborate with marketing and finance to ensure smooth sales processes.
• Coordinate with inventory to monitor stock and product availability.
• Interact with customers to address inquiries and maintain relationships.
• Follow up on leads and report progress to the sales team.
• Ensure compliance with company policies and industry regulations.

Skills

Communication skills

Organizational skills

Customer service

Problem solving

Microsoft Office

Team collaboration

Adaptability

Sales coordination

Interpersonal skills

Tools

CRM software

Job description

In this role of a Sales Support Executive, The candidate has to collaborate closely with the sales team, providing administrative support and coordinating sales activities. It will be your responsibility to address customer inquiries, prepare sales proposals, and maintain accurate sales records.

Responsibilities

• Coordinating sales activities, including order processing, customer inquiries, and product information
• Provide administrative and operational support to the sales team, including preparing sales documents, proposals, contracts, and quotations
• Together with Master data analyst, we expect you to maintain and update the customer database, ensuring accurate and up-to-date information is available for the sales team
• Collaborate with internal teams such as marketing and finance to ensure the smooth execution of sales processes and the timely delivery of products or services
• Do coordination with the inventory or warehouse team to monitor stock levels and ensure product availability for orders
• To interact with customers to address inquiries, provide information, and handle requests. You will maintain positive and professional customer relationships
• Proactively follow up on potential leads generated from various sources, tracking progress, and providing regular updates to the sales team
• Facilitate efficient communication between the sales team and customers, addressing any concerns or issues promptly to deliver exceptional service
• Contribute to improving sales strategies and processes by providing valuable insights based on your interactions with customers and market research
• Regularly report to Sales team or higher-ups regarding sales team performance, challenges, and areas that require attention or improvement
• Ensure that sales processes and documentation comply with company policies and industry regulations

Requirements

• You must have robust communication skills, both written and verbal, to effectively collaborate with clients and internal teams
• We expect you to be highly organized and detail-oriented as you will have to manage multiple projects and tasks simultaneously
• You should possess strong problem-solving abilities to identify issues and provide timely solutions to ensure our goal of customer satisfaction
• You must have a proven track record of meeting or exceeding sales targets, demonstrating your ability to drive results
• We need you to be proficient in using CRM software and other relevant tools to maintain accurate records and derive insights for decision-making
• You should be adept at building and maintaining relationships with customers by providing them with exceptional service and support
• You must have knowledge of relevant laws, regulations, and compliance requirements related to sales practices
• Familiarity with Microsoft Office suite (Word, Excel, PowerPoint) and other relevant sales and administrative tools
• We expect you to maintain a professional demeanor, especially in client interactions and representing the company
• You must demonstrate the capability to work independently and collaboratively within a team to achieve common goals
• We are looking for someone who is adaptable and able to thrive in a fast-paced, dynamic sales environment

Soft Skills

• Robust communication skills
• Negotiation skills
• Creative thinking
• Organization skills
• Customer service
• Attention to detail
• Team player
• Adaptability
• Problem-solving
• Stress management
• Empathy and patience