Sales Operations & Customer Relations Specialist

Digital Edge Data Center; Kota Bandung; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Digital Edge Data Center in Bandung is seeking a diligent Sales Administration professional to turn commercial agreements into executable actions. You will manage order creation, contract handling, invoicing, and liaise with Finance and Legal to ensure timely completion of pre- and post-closing requirements.

You will validate orders, dispatch installation requests, create termination tickets, and maintain data accuracy across enterprise systems.

Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Management, Accounting, Information Systems, or related discipline.
• Minimum 2 years in Sales Administration, Order Processing, Customer Service Administration, Billing Support, or comparable role.

Responsibilities

• Provide full administrative support across the sales process, including order creation, contract handling, and invoicing preparation; coordinate with Finance and Legal to complete pre- and post-closing requirements.
• Validate sales orders and installation work orders for data accuracy and document completeness; hold any incomplete package.
• Act as initial dispatcher for installation requests, create and assign tickets, and confirm installation schedules with customers.
• Create service termination tickets and monitor them to close within service levels; keep queues free of overdue tickets and prevent overbilling.
• Maintain data accuracy and document completeness across enterprise systems during dual entry; perform daily sampling checks and apply data governance standards.
• Provide training and hands-on assistance to sales colleagues to operate the system independently.
• Maintain customer records and follow up on outstanding documents; track status and escalate overdue submissions.
• Execute two specialisation assignments allocated by Supervisor, including tender administration and document library, cloud and partner invoicing support, platform administration, and marketing event support.

Skills

Sales Administration

Order Processing

Billing Support

Data Entry

Documentation

Customer Service

Bahasa Indonesia

English

Education

Diploma in Business Administration

Bachelor’s Degree in Business Administration / Management / Accounting / Information Systems

Job description

Digital Edge Data Center in Bandung is seeking a diligent Sales Administration professional to turn commercial agreements into executable actions. You will manage order creation, contract handling, invoicing, and liaise with Finance and Legal to ensure timely completion of pre- and post-closing requirements.

You will validate orders, dispatch installation requests, create termination tickets, and maintain data accuracy across enterprise systems.