Agent, Customer Relations

Digital Edge Data Center; Kota Bandung; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Digital Edge Data Center in Bandung is seeking a diligent Sales Administration professional to turn commercial agreements into executable actions. You will manage order creation, contract handling, invoicing, and liaise with Finance and Legal to ensure timely completion of pre- and post-closing requirements.

You will validate orders, dispatch installation requests, create termination tickets, and maintain data accuracy across enterprise systems.

Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Management, Accounting, Information Systems, or related discipline.
• Minimum 2 years in Sales Administration, Order Processing, Customer Service Administration, Billing Support, or comparable role.

Responsibilities

• Provide full administrative support across the sales process, including order creation, contract handling, and invoicing preparation; coordinate with Finance and Legal to complete pre- and post-closing requirements.
• Validate sales orders and installation work orders for data accuracy and document completeness; hold any incomplete package.
• Act as initial dispatcher for installation requests, create and assign tickets, and confirm installation schedules with customers.
• Create service termination tickets and monitor them to close within service levels; keep queues free of overdue tickets and prevent overbilling.
• Maintain data accuracy and document completeness across enterprise systems during dual entry; perform daily sampling checks and apply data governance standards.
• Provide training and hands-on assistance to sales colleagues to operate the system independently.
• Maintain customer records and follow up on outstanding documents; track status and escalate overdue submissions.
• Execute two specialisation assignments allocated by Supervisor, including tender administration and document library, cloud and partner invoicing support, platform administration, and marketing event support.

Skills

Sales Administration

Order Processing

Billing Support

Data Entry

Documentation

Customer Service

Bahasa Indonesia

English

Education

Diploma in Business Administration

Bachelor’s Degree in Business Administration / Management / Accounting / Information Systems

Job description

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Founded in 1994, PT Indointernet Tbk (Indonet) is one of Indonesia's pioneering digital infrastructure companies, providing connectivity, cloud, managed services, and data center solutions to enterprises across the country.

Over the years, Indonet has played an important role in supporting Indonesia's digital transformation by delivering reliable and scalable technology solutions that help businesses operate and grow in an increasingly connected world.

Today, Indonet is part of Digital Edge, a leading data center platform in Asia backed by global infrastructure investors. Together, Indonet and Digital Edge are strengthening digital infrastructure capabilities across the region to support the growing demands of enterprises, cloud providers, and the digital economy.

Our Values :

• Respect: We embrace diversity and collaboration
• Innovation: We share ideas and solve problems
• Grit: We are driven and determined
• Excellence: We optimize for success
• Responsibility: We do what’s right for our people and the planet

What we need:

Turn a commercial agreement into an executable instruction for the rest of the company, and act as the control point for data quality at source. Every order, work order, ticket, and record processed in this role is what Operations acts on, what Finance bills from, and what management reports on, so accuracy at source, completeness before release, and follow through to closure are the core of the position. The role also carries a service responsibility to remove administrative work from the sales team's path so that they can stay in front of customers.

Key responsibilities:

• Provide full administrative support across the sales process, covering order creation, contract handling, and invoicing preparation, and coordinate with Finance and Legal so that pre closing and post closing requirements are completed on time.
• Validate sales orders and installation work orders for data accuracy and document completeness before processing, and hold any package that fails the completeness check rather than releasing it to clear the queue.
• Act as initial dispatcher for installation requests, creating and assigning tickets accurately and confirming the installation schedule with the customer.
• Create service termination tickets promptly and monitor them through to closure within the service level, keeping the queue free of overdue tickets and preventing overbilling.
• Maintain data accuracy and document completeness across both enterprise systems during the dual entry period, including daily sampling checks and consistent application of data governance standards.
• Provide training and hands on assistance to sales colleagues so that they can operate the system without depending on the administration team for routine tasks.
• Maintain customer records and follow up actively with the sales team to obtain outstanding supporting documents, tracking status in a follow up log and escalating overdue submissions.
• Execute two specialisation assignments allocated by the Supervisor, from tender administration and document library, cloud and partner invoicing support, corporate partner platform administration, commercial estate administration and board memo, or marketing event and collection support.

The successful candidate:

• Diploma or Bachelor's Degree in Business Administration, Management, Accounting, Information Systems, or a related discipline. Equivalent practical experience will be considered.
• Minimum 2 years of relevant working experience in Sales Administration, Order Processing, Customer Service Administration, Billing Support, or a comparable role. Fresh graduates with strong administrative aptitude may be considered for entry level appointment.
• Experience handling document validation and data entry in an enterprise system, with clear written communication in Bahasa Indonesia for internal correspondence and customer contact, and working proficiency in English for system use and partner correspondence.
• Exposure to subscription based services, telecommunications, or internet services is an advantage. Experience supporting an enterprise system migration is an advantage but not required.