Sales Operations & Admin Coordinator

Terumo; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Terumo is seeking an organized Administrative Coordinator in Jakarta to support the Sales and Marketing Department. You will report to the Workplace Experience Manager and handle daily admin tasks, travel arrangements, and document processing.

Key duties include answering calls, preparing LOA/MOU/MOM/DA, maintaining the customer database, supporting PO/CAS processes, and assisting with expense reporting. Proficiency in Excel and English is essential; SAP Concur knowledge is a plus.

Qualifications

• Detail-oriented with strong problem-solving and critical thinking skills.
• Fluent in English, both written and spoken.
• Strong communication skills with Excellent verbal and written abilities.
• Computer literate; proficient in Microsoft Excel (mandatory). Familiarity with SAP Concur is an advantage.

Responsibilities

• Answer and screen inbound calls; transfer calls to the appropriate personnel and take messages when recipients are unavailable.
• Perform sales administration duties.
• Prepare and manage office correspondence and documentation, including LOA, MOU, MOM, and DA.
• Calculate Sales and Marketing incentives on a quarterly basis.
• Map and maintain the customer database in collaboration with the IT team.
• Monitor sales data using Power BI.
• Manage samples and maintain a logbook for demo units.
• Prepare certificates for product training, nursing workshops, and calibration.
• Prepare Certificates of Origin (COO) for products.
• Arrange travel and accommodation for the Sales and Marketing team.
• Handle overseas travel documentation, including passport renewals and visa applications, for the Sales and Marketing team.
• Prepare payment cover sheets and record proposals/CAS for Sales and Marketing.
• Assist the Sales and Marketing team with operational tasks, including providing PO and CAS documentation.
• Support the Sales and Marketing Business Unit Head with expense reports.
• Perform ad-hoc projects and duties as assigned by the Head of Department or Management.
• Comply with PTTI rules and regulations.

Skills

Detail-oriented

Fluent English

Strong communication

Microsoft Excel

SAP Concur familiarity

Data analysis

Education

Diploma or Bachelor’s degree in Business, Economics, Healthcare, or Data Science

Tools

SAP Concur

Job description

Terumo is seeking an organized Administrative Coordinator in Jakarta to support the Sales and Marketing Department. You will report to the Workplace Experience Manager and handle daily admin tasks, travel arrangements, and document processing.

Key duties include answering calls, preparing LOA/MOU/MOM/DA, maintaining the customer database, supporting PO/CAS processes, and assisting with expense reporting. Proficiency in Excel and English is essential; SAP Concur knowledge is a plus.