Customer Care & Admin Coordinator - Jakarta

PT Talenta Eksekutif Asia; Tangerang; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

PT Talenta Eksekutif Asia in Jakarta Barat, Indonesia, is seeking an Admin & Call Center Specialist to support customer service operations, sales administration, appointment coordination, and customer engagement. You will bridge customers, sales, and technical teams, handle inbound and outbound inquiries, coordinate installations, maintain records, and assist in service scheduling.

This role suits organized, customer-oriented professionals who can thrive in a fast-paced, structured environment

Qualifications

• Diploma (D3) in Business Administration or related field.
• 1–2 years experience in Customer Service or Call Center.
• Strong MS Office and data entry skills.
• Excellent verbal communication and telephone etiquette.
• Organized with ability to multitask.
• Willing to work outside regular hours when necessary.

Responsibilities

• Handle inbound customer inquiries via phone, chat, or messaging platforms with timely responses.
• Conduct outbound follow-ups and customer care activities to support retention.
• Support sales conversion by following up with prospective customers.
• Receive, verify, and coordinate survey, installation, maintenance, and service requests.
• Schedule appointments and confirm service arrangements with customers.
• Maintain accurate customer, order, payment, and service records.
• Track operational activities and prepare routine reports for KPI monitoring.
• Coordinate with sales, technical, and operations teams to ensure smooth service delivery.

Skills

Customer service

Communication skills

Organization

Attention to detail

English communication

Education

Diploma (D3) in Business Administration or related

Tools

Microsoft Office

Data entry systems

Job description

PT Talenta Eksekutif Asia in Jakarta Barat, Indonesia, is seeking an Admin & Call Center Specialist to support customer service operations, sales administration, appointment coordination, and customer engagement. You will bridge customers, sales, and technical teams, handle inbound and outbound inquiries, coordinate installations, maintain records, and assist in service scheduling.

This role suits organized, customer-oriented professionals who can thrive in a fast-paced, structured environment