Sales Engineer: Ekspansi Pasar & Relasi Pelanggan

Cv Sarana Prima Lestari; Banjar; Remote; IDR 90,000,000 - 180,000,000; Full time

Benefits offered by this job

Remote work option

Health insurance

Career certifications

Collaborative engineering environment

Job summary

Cv Sarana Prima Lestari is seeking a skilled Technical Support Engineer to join our expanding team. Based in Banjarmasin, this remote-friendly role provides advanced technical assistance to customers, diagnosing and solving complex software and hardware issues while collaborating with engineering and product teams.

You will document issues for the knowledge base and contribute to product improvements, with remote work options for qualified candidates and a competitive salary package.

Qualifications

• Bachelor's degree in CS, engineering, or a related technical field.
• 3+ years in a technical support engineering role.
• In-depth knowledge of operating systems, networking, and relevant software applications.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide expert-level technical support to customers with complex issues.
• Diagnose, troubleshoot, and resolve software and hardware problems.
• Document issues, solutions, and workarounds for the knowledge base.
• Collaborate with development teams to report bugs and suggest product improvements.
• Create technical documentation, tutorials, and guides for customers and internal teams.

Skills

Technical support

Networking

Troubleshooting

Customer communication

Documentation

Education

Bachelor's degree in Computer Science or related field

Job description

Technical Support Engineer - Remote Friendly

Our client is seeking a highly skilled and motivated Technical Support Engineer to join their expanding team in Banjarmasin, South Kalimantan . This role is crucial for providing advanced technical assistance to customers, resolving complex issues, and ensuring the optimal performance of our products and services. You will work closely with engineering and product teams to identify and address technical challenges. This position offers the flexibility of remote work and is ideal for experienced engineers who thrive on solving intricate technical problems and contributing to customer success.

Key Responsibilities

• Provide expert-level technical support to customers experiencing complex issues.
• Diagnose, troubleshoot, and resolve software and hardware problems.
• Document technical issues, solutions, and workarounds for the knowledge base.
• Collaborate with development teams to report bugs and suggest product improvements.
• Create technical documentation, tutorials, and guides for customers and internal teams.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 3+ years of experience in a technical support engineering role.
• In-depth knowledge of operating systems, networking, and relevant software applications.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Excellent communication skills, capable of explaining technical concepts to non-technical users.

Benefits

• Competitive salary package with performance-based rewards.
• Remote work option available for qualified candidates.
• Comprehensive health, dental, and vision insurance.
• Opportunities for continuous learning and professional certifications.
• A collaborative and innovative engineering environment.