Remote Technical Support Engineer - Master Complex Issues

Cv Sarana Prima Lestari

Banjar

Remote

IDR 90,000,000 - 180,000,000

Full time

13 days ago

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Benefits offered by this job

Remote work option

Health insurance

Career certifications

Collaborative engineering environment

Job summary

Cv Sarana Prima Lestari is seeking a skilled Technical Support Engineer to join our expanding team. Based in Banjarmasin, this remote-friendly role provides advanced technical assistance to customers, diagnosing and solving complex software and hardware issues while collaborating with engineering and product teams.

You will document issues for the knowledge base and contribute to product improvements, with remote work options for qualified candidates and a competitive salary package.

Qualifications

Bachelor's degree in CS, engineering, or a related technical field.
3+ years in a technical support engineering role.
In-depth knowledge of operating systems, networking, and relevant software applications.
Excellent communication and problem-solving skills.

Responsibilities

Provide expert-level technical support to customers with complex issues.
Diagnose, troubleshoot, and resolve software and hardware problems.
Document issues, solutions, and workarounds for the knowledge base.
Collaborate with development teams to report bugs and suggest product improvements.
Create technical documentation, tutorials, and guides for customers and internal teams.

Skills

Technical support

Networking

Troubleshooting

Customer communication

Documentation

Education

Bachelor's degree in Computer Science or related field

Job description

You will document issues for the knowledge base and contribute to product improvements, with remote work options for qualified candidates and a competitive salary package.

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