Customer Relations & Marketing Coordinator - Jakarta

VIFX Jakarta Satrio; Jakarta Pusat; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

PT. Victory International Futures, through its VIFX One platform, seeks a Marketing Staff for an on-site role based in Jakarta, Indonesia.

You will manage customer relationships, provide support, address inquiries, and help improve service quality. The position requires a Bachelor's degree in Business Administration, Marketing, Communications or a related field, 1–2 years in client relations or customer service, and bilingual fluency in English and Bahasa Indonesia.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, Public Relations, or a related field.
• 1-2 years of experience in Client Relations, Customer Service, Account Management, or a similar customer facing role (fresh graduates with relevant internship experience are welcome to apply).
• Excellent verbal and written communication skills in both English and Bahasa Indonesia.
• Strong interpersonal and relationship-building skills.
• Customer oriented mindset with the ability to handle inquiries and resolve complaints professionally.
• Strong problem solving and negotiation skills.
• Highly organized with excellent time management and multitasking abilities.
• Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with CRM software is an advantage.
• Able to work independently as well as collaboratively in a fast-paced environment.
• Detail oriented, proactive, and adaptable to changing business needs.
• Professional appearance and positive attitude.

Responsibilities

• Managing customer relationships, providing excellent customer support, addressing and resolving customer concerns, ensuring customer satisfaction, and assisting with inquiries.
• Analysing customer feedback and contributing to service improvements to enhance customer experiences.

Skills

Communication skills

Interpersonal skills

Time management

Multitasking

Independent work

Organizational skills

Education

Bachelor's degree in Business Administration, Marketing, Communications, Public Relations, or related field

Tools

Microsoft Office

CRM software

Job description

PT. Victory International Futures, through its VIFX One platform, seeks a Marketing Staff for an on-site role based in Jakarta, Indonesia.

You will manage customer relationships, provide support, address inquiries, and help improve service quality. The position requires a Bachelor's degree in Business Administration, Marketing, Communications or a related field, 1–2 years in client relations or customer service, and bilingual fluency in English and Bahasa Indonesia.