Sales Coordinator

EF Education First / Hult; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

EF Education First (Program EF Study Abroad) in Surabaya, Indonesia, is seeking a proactive Sales Coordinator to drive student enrolment via consultative sales and exceptional service. You will connect with students, parents and partners, and leverage telesales to convert leads into enrolments.

Based in Surabaya (or willing to relocate), you will travel locally, support recruitment events, and guide students through the journey from enquiry to enrolment, including flights, visas, and payments.

Qualifications

• Minimum three years of sales experience with a strong track record of achieving targets.
• Fluent in English; additional languages are an advantage.
• Based in Surabaya or willing to relocate to Surabaya.
• Excellent sales, negotiation and customer relationship management skills.
• Experience in education, study abroad, or international education is preferred.
• Strong presentation, communication and persuasion skills.

Responsibilities

• Drive student enrolment by achieving sales and admissions targets through consultative selling and exceptional customer service.
• Connect with prospective students, parents, and referral partners through calls, meetings, and presentations.
• Telesales is a key part of this role — confidently make outbound calls and convert leads into enrolments.
• Respond to enquiries within 24 hours with timely, professional, personalized support.
• Meet daily KPIs including outbound calls, appointments, consultations, and enrolments.
• Work with the Country Program Manager to execute the sales plan and achieve team goals.
• Support the student journey from enquiry to departure, including flights, accommodation, visas, enrolment documents, and payments.
• Organize and participate in events to generate leads and strengthen our community.
• Build and maintain relationships with students, parents, schools, universities, and referral partners.
• Travel within Surabaya and surrounding areas to visit partner branches and support recruitment activities.
• Be flexible to work evenings, weekends, and off-site events as required.

Skills

Sales

Communication

Presentation

Customer Service

Job description

Sales Coordinator

EF Education First (Program EF Study Abroad)

Location : Surabaya, Indonesia

Job Category : Sales

Employment Type : Full-time

Line Manager : Country Product Manager

At EF, work is more than just a job - it's an opportunity to explore the world. Join our team and enjoy international travel, career development, and the chance to make a real impact while experiencing new cultures. Your adventure starts here!

We're looking for people who are curious, energetic, motivated, and passionate about making an impact. If you love learning, thrive in a fast-paced environment, and believe in enjoys learning, working collaboratively, and contributing in a fast-paced environment, this is the role for you.

What You'll Be Doing

• Drive student enrolment by achieving sales and admissions targets through consultative selling and exceptional customer service.
• Connect with prospective students, parents, and referral partners through calls, meetings, and presentations to help them find the right study abroad program.
• Telesales is a key part of this role —you'll confidently make outbound calls, build relationships, and convert leads into enrolments.
• Respond to all enquiries within 24 hours , providing timely, professional, and personalized support.
• Meet daily performance KPIs, including outbound calls, appointments, consultations, and enrolments.
• Work closely with the Country Program Manager to execute the sales plan and achieve team goals.
• Deliver outstanding customer service throughout the student journey—from first enquiry to departure—including support with flights, accommodation, visas, enrolment documents, tuition payments, and other administrative processes.
• Organize and represent EF at events such as information seminars, education fairs, school visits, university presentations, student gatherings, and alumni events to generate leads and strengthen our community.
• Build and maintain strong relationships with students, parents, schools, universities, and referral partners.
• Travel within Surabaya and the surrounding areas to visit partner branches and support recruitment activities.
• Be flexible to work evenings, weekends, and off-site events when required.
• Take on additional responsibilities as needed to support the success of the team.

What We're Looking For

• A confident communicator with excellent presentation and interpersonal skills.
• Someone who enjoys talking to people and isn't afraid to pick up the phone.
• A motivated sales professional who thrives on achieving targets and KPIs.
• Organized, customer-focused, and able to manage multiple priorities.
• Passionate about international education and helping students achieve their dreams of studying abroad.
• Willing to travel and work flexible hours when business needs require.

Requirements

• Based in Surabaya or willing to relocate to Surabaya .
• Minimum three years of sales experience , with a strong track record of achieving targets.
• Fluent in English ; proficiency in additional languages is an advantage.
• Excellent sales, negotiation, and customer relationship management skills.
• Previous experience in the education, study abroad, or international education industry is preferred.
• Strong presentation, communication, and persuasion skills.
• Demonstrated ability to work under pressure, manage multiple priorities, and handle challenging situations effectively.
• Passionate about travel, languages, cultural exchange, and international education.
• Personal experience living, studying, or traveling abroad is highly desirable.
• Comfortable working in a multicultural and international environment.

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