Sales Coordinator

EF; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

EF Education First (Program EF Study Abroad) in Surabaya, Indonesia is seeking a Sales Coordinator to drive enrolments through consultative selling and exceptional service. You will engage with prospective students, parents, and partners, managing outbound calls and meetings to guide students toward suitable study abroad options.

The role requires a minimum of three years of sales experience, fluent English, and a passion for international education.

Qualifications

• Minimum three years of sales experience with a track record of achieving targets.
• Based in Surabaya or willing to relocate.
• Fluent in English; proficiency in additional languages is a plus.
• Excellent sales, negotiation, and customer relationship management skills.
• Experience in the education, study abroad, or international education industry is preferred.

Responsibilities

• Drive student enrolment by achieving sales and admissions targets through consultative selling and exceptional customer service.
• Connect with prospective students, parents, and referral partners through calls, meetings, and presentations to help them find the right study abroad program.
• Telesales is a key part of this role—you'll confidently make outbound calls, build relationships, and convert leads into enrolments.
• Respond to all enquiries within 24 hours, providing timely, professional, and personalized support.
• Meet daily performance KPIs, including outbound calls, appointments, consultations, and enrolments.
• Work closely with the Country Program Manager to execute the sales plan and achieve team goals.
• Deliver outstanding customer service throughout the student journey—from first enquiry to departure—including support with flights, accommodation, visas, enrolment documents, tuition payments, and other administrative processes.
• Organize and represent EF at events such as information seminars, education fairs, school visits, university presentations, student gatherings, and alumni events to generate leads and strengthen our community.
• Build and maintain strong relationships with students, parents, schools, universities, and referral partners.
• Travel within Surabaya and the surrounding areas to visit partner branches and support recruitment activities.
• Be flexible to work evenings, weekends, and off-site events when required.

Skills

Fluent English

Sales targets

Customer relationships

Presentation skills

Phone outreach

Multitasking

Job description

Sales Coordinator

Job Description

Sales Coordinator

EF Education First (Program EF Study Abroad)

Location : Surabaya, Indonesia

Job Category : Sales

Employment Type : Full-time

Line Manager : Country Product Manager

At EF, work is more than just a job - it's an opportunity to explore the world. Join our team and enjoy international travel, career development, and the chance to make a real impact while experiencing new cultures. Your adventure starts here! We're looking for people who are curious, energetic, motivated, and passionate about making an impact. If you love learning, thrive in a fast-paced environment, and believe in enjoys learning, working collaboratively, and contributing in a fast-paced environment, this is the role for you.

What You'll Be Doing

• Drive student enrolment by achieving sales and admissions targets through consultative selling and exceptional customer service.
• Connect with prospective students, parents, and referral partners through calls, meetings, and presentations to help them find the right study abroad program.
• Telesales is a key part of this role—you'll confidently make outbound calls, build relationships, and convert leads into enrolments.
• Respond to all enquiries within 24 hours, providing timely, professional, and personalized support.
• Meet daily performance KPIs, including outbound calls, appointments, consultations, and enrolments.
• Work closely with the Country Program Manager to execute the sales plan and achieve team goals.
• Deliver outstanding customer service throughout the student journey—from first enquiry to departure—including support with flights, accommodation, visas, enrolment documents, tuition payments, and other administrative processes.
• Organize and represent EF at events such as information seminars, education fairs, school visits, university presentations, student gatherings, and alumni events to generate leads and strengthen our community.
• Build and maintain strong relationships with students, parents, schools, universities, and referral partners.
• Travel within Surabaya and the surrounding areas to visit partner branches and support recruitment activities.
• Be flexible to work evenings, weekends, and off-site events when required.
• Take on additional responsibilities as needed to support the success of the team.

What We're Looking For

• A confident communicator with excellent presentation and interpersonal skills.
• Someone who enjoys talking to people and isn't afraid to pick up the phone.
• A motivated sales professional who thrives on achieving targets and KPIs.
• Organized, customer-focused, and able to manage multiple priorities.
• Passionate about international education and helping students achieve their dreams of studying abroad.
• Willing to travel and work flexible hours when business needs require.

Requirements

• Based in Surabaya or willing to relocate to Surabaya.
• Minimum three years of sales experience, with a strong track record of achieving targets.
• Fluent in English; proficiency in additional languages is an advantage.
• Excellent sales, negotiation, and customer relationship management skills.
• Previous experience in the education, study abroad, or international education industry is preferred.
• Strong presentation, communication, and persuasion skills.
• Demonstrated ability to work under pressure, manage multiple priorities, and handle challenging situations effectively.
• Passionate about travel, languages, cultural exchange, and international education.
• Personal experience living, studying, or traveling abroad is highly desirable.
• Comfortable working in a multicultural and international environment.

About The Team

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe. We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams. EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.