Rooms Division Leader: Elevate Guest Experiences

Hilton Worldwide Holdings Inc.; Provinsi Bali; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Job summary

Hilton Worldwide Holdings Inc. in Bali invites a seasoned Rooms Division leader to take on the Director of Rooms role.

You will manage the daily operations of front office, housekeeping, and guest services to ensure seamless room division efficiency and memorable guest experiences across the property. As Director of Rooms, you will drive service excellence, uphold brand standards, and lead a team toward outstanding guest satisfaction, profitability, and operational smoothness, including nights,

Qualifications

• Proven experience in a senior hotel management role.
• Strong leadership and team management skills, with the ability to motivate and inspire staff.
• Excellent communication and interpersonal skills, with a guest-focused approach.
• Strong knowledge of front office, housekeeping, and guest services operations.
• Proficiency in hotel property management systems (PMS) and financial reporting.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Oversee front office operations: Manage front desk functions, including check-in/out, guest relations, and conflict resolution
• Manage housekeeping operations: Oversee daily room assignments, monitor cleaning performance through inspections, and ensure readiness of guest rooms
• Deliver guest service excellence: Ensure high-quality, consistent guest experiences by upholding brand standards and resolving issues with creativity, discretion, and sound judgment
• Oversee service operations: Ensure Front Office and Housekeeping systems and procedures support exceptional service, smooth check-in/check-out, and room readiness
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Skills

Leadership

Guest relations

Communication

Team management

Integrity

Tools

PMS

Job description

Hilton Worldwide Holdings Inc. in Bali invites a seasoned Rooms Division leader to take on the Director of Rooms role.

You will manage the daily operations of front office, housekeeping, and guest services to ensure seamless room division efficiency and memorable guest experiences across the property. As Director of Rooms, you will drive service excellence, uphold brand standards, and lead a team toward outstanding guest satisfaction, profitability, and operational smoothness, including nights,