Reservations Team Lead — Territory Growth & Revenue

Pt Commeasure Solutions Indonesia; Denpasar; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Hilton is seeking a Reservation Supervisor / Team Leader in Bali to lead the reservations team and oversee group sales, planning, and coordination. You will drive revenue strategies, manage inventory and blocks, and ensure exceptional guest experiences.

The role emphasizes leadership, operational excellence, and collaboration with internal teams to deliver memorable stays while upholding Hilton's hospitality standards.

Qualifications

• Proven experience in reservations, revenue, or hotel operations, ideally in a leadership capacity.
• Strong administrative, organizational, and time management skills.
• Excellent communication and presentation skills, both written and verbal.
• High attention to detail with the ability to manage multiple priorities.
• Proficiency in hotel systems (OnQ PM, R&I, Delphi, IDeaS GRO v3) and Microsoft Office.

Responsibilities

• Support daily reservations operations: manage room inventory, group blocks, cut-off dates, rate restrictions, occupancy strategies, and system usage.
• Coordinate group reservations: process rooming lists, billing requirements, and special requests; liaise with planners, housing bureaus, and internal departments.
• Assist with revenue optimization: monitor reservations activity and support rate and occupancy strategies to maximize revenue.
• Provide reservations support: handle reservation requests and provide service to team members and customers as needed.
• Support department operations: assist with departmental projects, prepare reports, and provide administrative support to reservations leadership.
• Inspire and develop the team: supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Skills

Reservations experience

Leadership

Communication skills

Organizational skills

Time management

Hotel systems proficiency

Revenue optimization

Microsoft Office

Tools

OnQ PM

R&I

Delphi

IDeaS GRO v3

Job description

Hilton is seeking a Reservation Supervisor / Team Leader in Bali to lead the reservations team and oversee group sales, planning, and coordination. You will drive revenue strategies, manage inventory and blocks, and ensure exceptional guest experiences.

The role emphasizes leadership, operational excellence, and collaboration with internal teams to deliver memorable stays while upholding Hilton's hospitality standards.