Hospitality Floor Supervisor — Housekeeping Leader

Hilton Bali Resort; Surabaya ꦱꦸꦫꦧꦪ; Presencial; IDR 100 440 000 - 156 240 000; Tempo integral

Resumo da oferta

Hilton Bali Resort is seeking a dedicated Floor Supervisor to lead our housekeeping team and uphold the highest standards of cleanliness and guest satisfaction. You will manage a team of housekeeping staff on assigned floors, ensuring all rooms and public areas meet Hilton's renowned standards.

Responsibilities include inspecting rooms, coordinating with front desk and maintenance, training new hires, organizing shifts, and addressing guest requests with professionalism and warmth to create

Qualificações

• Proven experience as a Floor Manager or similar role in hospitality.
• Strong leadership and organizational skills.
• Excellent understanding of housekeeping procedures and standards.
• Ability to handle guest complaints and resolve issues efficiently.
• Good communication and interpersonal skills.
• Attention to detail and a commitment to maintain high standards.

Responsabilidades

• Supervise housekeeping staff on assigned floors, ensuring adherence to cleanliness standards.
• Inspect rooms and public areas to meet the hotel’s high standards.
• Manage inventory of housekeeping supplies and equipment.
• Schedule shifts to ensure optimal coverage and efficiency.
• Handle guest requests with professionalism and warmth; address issues promptly.
• Train new housekeeping staff to uphold the hotel’s standards of cleanliness and service.
• Coordinate with front desk, maintenance, and other departments for smooth operations.
• Report on operations and key performance indicators such as guest satisfaction and cleanliness ratings.

Conhecimentos

Leadership

Team management

Guest service

Descrição da oferta de emprego

Hilton Bali Resort is seeking a dedicated Floor Supervisor to lead our housekeeping team and uphold the highest standards of cleanliness and guest satisfaction. You will manage a team of housekeeping staff on assigned floors, ensuring all rooms and public areas meet Hilton's renowned standards.

Responsibilities include inspecting rooms, coordinating with front desk and maintenance, training new hires, organizing shifts, and addressing guest requests with professionalism and warmth to create