Rooms Operations Director — Guest Experience & Growth

Renaissance Hotels; Provinsi Bali; Sur place; IDR 600 000 000 - 900 000 000; Plein temps

Résumé du poste

Renaissance Hotels in Nusa Dua, Bali seeks a seasoned Management professional to assist in executing all operations across the rooms departments—Front Office, Engineering/Maintenance, and Housekeeping—and to lead staff toward consistently delivering outstanding guest service.

The role emphasizes improving guest and employee satisfaction, monitoring standards, and maximizing the department's financial performance while aligning with brand expectations and property goals.

Qualifications

• High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area.
• Or an associate degree with 2 years experience in guest services, front desk, housekeeping, or related area.

Responsabilités

• Verifies goals are translated to the team regarding guest tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understands employee and guest satisfaction results and develops game plans to address needs and expand strengths.
• Verifies that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
• Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.
• Performs other duties, as assigned, to meet business needs.

Connaissances

Leadership

Team management

Guest service

Operations oversight

Formation

High school diploma or GED

Associate degree in Hotel and Restaurant Management or related major

Description du poste

Renaissance Hotels in Nusa Dua, Bali seeks a seasoned Management professional to assist in executing all operations across the rooms departments—Front Office, Engineering/Maintenance, and Housekeeping—and to lead staff toward consistently delivering outstanding guest service.

The role emphasizes improving guest and employee satisfaction, monitoring standards, and maximizing the department's financial performance while aligning with brand expectations and property goals.