Rooftop F&B Server – Upsell & Delight Guests

Alila Hotels and Resorts; Surakarta; On-site; IDR 33,480,000 - 60,264,000; Full time

Job summary

Alila Hotels and Resorts in Surakarta, Indonesia, is seeking an F&B Waitress to provide excellent service at the Agra Rooftop Bar & Lounge. You will serve Food & Beverages to guests with courtesy, professionalism, and flexibility to maximise guest satisfaction.

Responsibilities include opening and closing procedures, monitoring supplies to reduce wastage, handling cash and card payments, and upselling F&B combinations while maintaining thorough knowledge of your products.

Qualifications

• Ideally, you have a degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations.
• Good customer service, communication, and interpersonal skills are a must.
• Basic knowledge of food and beverage.
• Good communication and language skills.
• A great team player who is customer-oriented, attentive, and hospitable.

Responsibilities

• Provide courteous, professional, efficient, and flexible F&B service to maximize guest satisfaction.
• Perform opening and closing procedures for the Place of Work.
• Monitor operating supplies and reduce spoilage and wastage.
• Handle cash and credit card payments.
• Upsell and cross-sell food and beverage options.

Skills

Customer service

Communication

Interpersonal skills

Food & beverage knowledge

Education

Hospitality/Tourism management degree or diploma

Tools

Cash handling

POS systems

Job description

Alila Hotels and Resorts in Surakarta, Indonesia, is seeking an F&B Waitress to provide excellent service at the Agra Rooftop Bar & Lounge. You will serve Food & Beverages to guests with courtesy, professionalism, and flexibility to maximise guest satisfaction.

Responsibilities include opening and closing procedures, monitoring supplies to reduce wastage, handling cash and card payments, and upselling F&B combinations while maintaining thorough knowledge of your products.