F&B Waiter/ess Agra

Alila Hotels and Resorts; Surakarta; On-site; IDR 33,480,000 - 60,264,000; Full time

Job summary

Alila Hotels and Resorts in Surakarta, Indonesia, is seeking an F&B Waitress to provide excellent service at the Agra Rooftop Bar & Lounge. You will serve Food & Beverages to guests with courtesy, professionalism, and flexibility to maximise guest satisfaction.

Responsibilities include opening and closing procedures, monitoring supplies to reduce wastage, handling cash and card payments, and upselling F&B combinations while maintaining thorough knowledge of your products.

Qualifications

• Ideally, you have a degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations.
• Good customer service, communication, and interpersonal skills are a must.
• Basic knowledge of food and beverage.
• Good communication and language skills.
• A great team player who is customer-oriented, attentive, and hospitable.

Responsibilities

• Provide courteous, professional, efficient, and flexible F&B service to maximize guest satisfaction.
• Perform opening and closing procedures for the Place of Work.
• Monitor operating supplies and reduce spoilage and wastage.
• Handle cash and credit card payments.
• Upsell and cross-sell food and beverage options.

Skills

Customer service

Communication

Interpersonal skills

Food & beverage knowledge

Education

Hospitality/Tourism management degree or diploma

Tools

Cash handling

POS systems

Job description

You will be responsible for providing an excellent and consistent level of service to your customers. The F&B Waitress is responsible for serving Food & Beverages to guests in the Agra Rooftop Bar & Lounge, providing a courteous, professional, efficient, and flexible service to maximize guest satisfaction.

To provide a courteous, professional, efficient, and flexible service at all times, to perform opening and closing procedures established for the Place of Work as assigned, to monitor operating supplies and reduce spoilage and wastage, and to handle cash and credit card payments. To have a thorough understanding and knowledge of all Food and Beverage related services and products and, to have the ability to recommend Food & Beverage combinations, to upsell and cross-sell.

You will be responsible for providing an excellent and consistent level of service to your customers. The F&B Waitress is responsible for serving Food & Beverages to guests in the Agra Rooftop Bar & Lounge, providing a courteous, professional, efficient, and flexible service to maximize guest satisfaction.

To provide a courteous, professional, efficient, and flexible service at all times, to perform opening and closing procedures established for the Place of Work as assigned, to monitor operating supplies and reduce spoilage and wastage, and to handle cash and credit card payments. To have a thorough understanding and knowledge of all Food and Beverage related services and products and, to have the ability to recommend Food & Beverage combinations, to upsell and cross-sell.

Qualifications

• Ideally, you have a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations.
• Good customer service, communication, and interpersonal skills are a must.
• Basic knowledge of food and beverage.
• Good communication skills and language skills.
• A great team player who is customer-oriented, attentive, and hospitable.