Service Renewal and Upsell Growth Specialist

Giesecke & Devrient GmbH

Jakarta Pusat

On-site

IDR 120,000,000 - 180,000,000

Full time

8 days ago

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Job summary

Giesecke & Devrient GmbH in Jakarta, Indonesia, is seeking a Service Renewal and Upsell Specialist (Service Sales) to drive service portfolio, pricing and renewals. You will enable product sales for standard services and support non-standard deals, with focus on service delivery quality and KPIs.

The role requires at least 3 years in administration, SAP ERP experience, and strong English communication. You will collaborate with cross-functional teams to optimize revenue and customer satisfaction.

Qualifications

Minimum Diploma in Business Administration or Finance.
At least 3 years' experience in administration tasks.
Experience with SAP or ERP systems.
Strong written and spoken English.

Responsibilities

Implementation of service portfolio and pricing (calculation of offering pricing and pricing strategy).
Optimization and maximization of initial service-attach within solution and standard deals.
Deployment and development of service portfolio.
Enablement of product sales to sell standard services.
Adapting existing service activities to ensure a customer fitting service delivery.
Support of non-standard deals regarding service solution design and pricing and offer management.
Negotiation of non-standard (customer provided) maintenance agreements.
Performance of channel sales through driving reseller engagement with focus on service sales & service delivery quality.
Service contract renewal and upsell management.
Measurement and reporting of actuals and forecast vs. plan and further sales performance KPIs.
Owning the service pipeline and forecast.
Track and manage invoicing. Liaise with Finance Department as required.
Provide analytical and statistical data in assisting preparation of cost calculation, budgeting, forecasting, and business planning.
Project Support: drafting tender documentation and commercial/contractual documents.