Customer Success Executive - Drive Client Retention

GRATYO Global Awards Winning Business Coaching Company; Jakarta Utara; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Monthly Variable Bonus

Quarterly Team Celebration & Annual W

Annual Rewards Holiday Trip

BPJS

Job summary

Gratyo Indonesia, headquartered in Jakarta, seeks a Customer Success Executive with at least 1 year of experience to engage clients both online and offline. You will manage communications, support retention activities, and ensure high-quality client service in a fast-paced environment.

Based at Gratyo HQ in Kelapa Gading, North Jakarta, you will coordinate scheduling with Business Coaches, handle inquiries, and support service quality across the client journey.

Qualifications

• Minimum Diploma degree in Secretarial Studies, Management, Marketing, or Business Administration.
• Willing to be based at Gratyo® Headquarter - Kelapa Gading, North Jakarta.
• Experience in Customer Service, Sales Support, Secretary, or Personal Assistant roles is preferred.

Responsibilities

• Client Journey & Retention: Manage client communication, attendance follow-ups, satisfaction checks, and engagement activities to support long-term client retention.
• Scheduling & Service Operations: Coordinate daily scheduling between clients and Business Coaches, including session arrangements and rescheduling.
• Client Experience Management: Handle client inquiries, concerns, and feedback with timely follow-up and escalation as needed.
• Coach & Service Quality Coordination: Communicate client needs and feedback to Business Coaches and internal teams to support service quality.

Skills

Customer Service

Client Relationship

Communication

Negotiation Skills

Customer Experience

Education

Diploma in Secretarial Studies, Management, Marketing, or Business Administration

Tools

CRM Software

Job description

Gratyo Indonesia, headquartered in Jakarta, seeks a Customer Success Executive with at least 1 year of experience to engage clients both online and offline. You will manage communications, support retention activities, and ensure high-quality client service in a fast-paced environment.

Based at Gratyo HQ in Kelapa Gading, North Jakarta, you will coordinate scheduling with Business Coaches, handle inquiries, and support service quality across the client journey.