Retail Store Operations Admin-Jakarta

PT Ecart Webportal Indonesia; Indonesia; On-site; IDR 90,000,000 - 140,000,000; Full time

Job summary

Lazada Group is seeking a detail-oriented Listing Operations Associate who will create and maintain product listings across our Seller Center platforms. You will ensure accuracy, guideline compliance, and up-to-date master data for stores and SKUs.

You will monitor PDP content quality, enforce listing requirements, track health metrics, and coordinate with cross-functional teams to resolve issues ahead of launches.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum 2 years in Operations, E-commerce, or Retail.
• Strong coordination and communication skills.
• Detail-oriented with good time management.
• Ability to manage multiple tasks and meet deadlines.
• Basic data analysis skills.
• Proficiency in Excel or Google Sheets.
• Experience with e-commerce back-office or seller management systems is a plus.
• Good command of English is a plus.

Responsibilities

• Create and manage product listings in Seller Center, ensuring complete, accurate, and guideline-compliant listing information for all assigned stores
• Maintain the master data of stores and SKUs, and keep store information, categories, attributes, and product relationships up to date
• Monitor, maintain, and improve the content score quality of our Product Detail Pages (PDP), and drive corrective actions on low-scoring listings
• Set up and maintain listing requirements in our system, including shelf life, inbound restrictions, ban rules, and other compliance configurations
• Monitor listing health and operational reports, identify anomalies or recurring issues, and follow up on resolutions
• Escalate any system issues as needed to relevant technical or troubleshooting teams, with clear documentation and reproduction details to enable fast resolution
• Support campaign and promotional preparation by ensuring listings, data, and content are ready ahead of launch timelines
• Handle ad-hoc operational tasks related to store and listing operations

Skills

Coordination skills

Communication skills

Detail-oriented

Time management

Multitasking

Data analysis

English communication

Education

Bachelor's degree in Business Administration or related fields

Tools

Excel or Google Sheets

Seller Center / back-office systems

Job description

• Create and manage product listings in Seller Center, ensuring complete, accurate, and guideline-compliant listing information for all assigned stores
• Maintain the master data of stores and SKUs, and keep store information, categories, attributes, and product relationships up to date
• Monitor, maintain, and improve the content score quality of our Product Detail Pages (PDP), and drive corrective actions on low-scoring listings
• Set up and maintain listing requirements in our system, including shelf life, inbound restrictions, ban rules, and other compliance configurations
• Monitor listing health and operational reports, identify anomalies or recurring issues, and follow up on resolutions
• Escalate any system issues as needed to relevant technical or troubleshooting teams, with clear documentation and reproduction details to enable fast resolution
• Support campaign and promotional preparation by ensuring listings, data, and content are ready ahead of launch timelines
• Handle ad-hoc operational tasks related to store and listing operations

Job Requirements

• Bachelor's degree in Business Administration, Management, or related fields
• 2 years minimum of experience in Operations, E-commerce, or Retail
• Strong coordination and communication skills
• Detail-oriented with good time management
• Ability to manage multiple tasks and meet tight deadlines
• Basic knowledge of data analysis (e.g., content scores, listing health, operational metrics)
• Proficient in Microsoft Excel or Google Sheets
• Experience working with e-commerce back-office or seller management systems (e.g., Seller Center) is an advantage
• Good command of English (both written and spoken) is a plus