Retail Sales & Product Campaign Promoter

Cv. Sumbermas Sejahtera; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

JW Marriott is seeking an Outlet Attendant in Surabaya to greet guests, assist with reservations, and maintain a welcoming dining environment. You will support service staff, coordinate with kitchen and front-of-house teams, and uphold brand presentation standards.

Duties include guest reception, ensuring timely order delivery, safety and hygiene compliance, and flexible scheduling. The role emphasizes outstanding hospitality, professional grooming, and guest-focused service in a luxury hotel

Qualifications

• High school diploma or equivalent; hospitality training is a plus.
• Proven experience in a similar role in a hotel.
• Excellent communication, grooming, and interpersonal skills.
• Fluent in English; additional languages are an advantage.
• Friendly, professional, and guest-focused.
• Able to work flexible shifts.

Responsibilities

• Guest Reception: Greet guests warmly, manage reservations, and ensure smooth seating arrangements.
• Service Support: Assist service staff with table setup, clearing, and maintaining cleanliness throughout the outlet.
• Guest Experience: Provide attentive service, respond to guest inquiries, and ensure a pleasant dining experience.
• Coordination & Communication: Liaise with kitchen and service teams to ensure timely and accurate order delivery.
• Presentation Standards: Maintain high standards of personal grooming and outlet appearance in line with brand guidelines.
• Safety & Hygiene: Follow health, safety, and hygiene protocols to ensure a clean and safe environment for guests.

Skills

Communication skills

English fluency

Guest service

Interpersonal skills

Flexibility

Education

High school diploma or equivalent

Hospitality training

Job description

JW Marriott is seeking an Outlet Attendant in Surabaya to greet guests, assist with reservations, and maintain a welcoming dining environment. You will support service staff, coordinate with kitchen and front-of-house teams, and uphold brand presentation standards.

Duties include guest reception, ensuring timely order delivery, safety and hygiene compliance, and flexible scheduling. The role emphasizes outstanding hospitality, professional grooming, and guest-focused service in a luxury hotel