Retail Assistant Manager — Customer & Operations Lead

Pt Indowire Prima Industrindo; Sidoarjo; On-site; IDR 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Employee discounts

Supportive team environment

Hands-on retail management experience

Job summary

Marriott International's Four Points by Sheraton Surabaya is seeking an energetic Assistant Store Manager to support the Store Manager in daily operations of the Surabaya outlet. You will help lead a sales-focused team, ensure excellent guest service, and uphold brand standards in a fast-paced retail environment.

The role offers hands-on experience in staff supervision, inventory control, and visual merchandising, with opportunities for professional growth within the Marriott portfolio.

Qualifications

• Experience in a retail supervisory or assistant management role.
• Strong customer service orientation and selling skills.
• Understanding of inventory management and merchandising basics.
• Excellent communication and interpersonal skills.
• Ability to work weekends/holidays in Surabaya.

Responsibilities

• Assist Store Manager in daily operations and policy adherence.
• Support sales team with guidance, training and motivation.
• Manage inventory levels, receiving, stocking, and cycle counts.
• Engage customers to deliver exceptional service and resolve issues.
• Contribute to visual merchandising to meet brand standards.
• Process sales transactions accurately through the POS system.

Skills

Customer service

Team leadership

Communication

Retail supervision

Tools

POS system

Inventory management

Merchandising

Job description

Marriott International's Four Points by Sheraton Surabaya is seeking an energetic Assistant Store Manager to support the Store Manager in daily operations of the Surabaya outlet. You will help lead a sales-focused team, ensure excellent guest service, and uphold brand standards in a fast-paced retail environment.

The role offers hands-on experience in staff supervision, inventory control, and visual merchandising, with opportunities for professional growth within the Marriott portfolio.