Retail Ops Governance & Experience Leader

PT Ecart Webportal Indonesia; Indonesia; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Lazada Group in Indonesia seeks a Retail Ops & Experience Manager to drive governance, initiative execution, and accountability across five core Ops functions: Sales Planning, Supply Chain, Pricing, Retail Excellence, and Retail Experience.

You will own the ASC (Alibaba Seller Center) tool, coordinate with regional and product teams on feature implementations, and build dashboards to track performance. This role emphasizes strong stakeholder management and rigorous execution.

Qualifications

• Bachelor’s degree in Business, Economics, Industrial Engineering, or related field.
• 5 to 8 years in operations, planning, or commercial roles in e-commerce, retail, or FMCG.
• Cross-functional coordination roles such as PMO or Business Operations.
• Ability to structure ambiguity into clear narratives, frameworks, and executive-ready materials.
• Strong written English communication and data interpretation skills.
• Solid understanding of Retail Operations across Supply Chain, Pricing, Sales Planning.

Responsibilities

• Drive SOP compliance across all Ops functions and formalize processes with clear ownership, timelines, and outcomes.
• Coordinate cross-functional initiatives, track progress, and prepare concise status updates for leadership reviews.
• Own the Alibaba Seller Center (ASC) tool and Retail Experience scope; drive improvements with regional/product teams.
• Provide analytical support and develop KPI tracking tools to aid faster, better-informed decisions.
• Lead or contribute to cross-functional projects delivering measurable value across the business unit.

Skills

Cross-functional coordination

Analytical thinking

English writing

Project governance

Stakeholder management

Education

Bachelor's degree in Business, Economics, Industrial Engineering, or related field

Tools

Excel

Job description

Lazada Group in Indonesia seeks a Retail Ops & Experience Manager to drive governance, initiative execution, and accountability across five core Ops functions: Sales Planning, Supply Chain, Pricing, Retail Excellence, and Retail Experience.

You will own the ASC (Alibaba Seller Center) tool, coordinate with regional and product teams on feature implementations, and build dashboards to track performance. This role emphasizes strong stakeholder management and rigorous execution.