Retail Excellence Coach & L&D Partner

Time International; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Time International, a retail company in Indonesia, seeks a Retail Excellence Partner Associate to support service excellence initiatives through Mystery Shopper programs, coaching, training, and competency development to boost boutique performance.

You will manage recruitment, scheduling, training, vouchers, and documentation for the Mystery Shopper program, review reports, follow up on action plans, and contribute to the Boutique Leaders Development Program.

Qualifications

• Strong communication, coaching, presentation, and interpersonal skills.
• Analytical, detail-oriented, proactive, and well-organized.
• Fresh graduates welcome; relevant work experience is a plus.
• Proficient in Google Workspace and adaptable to digital tools.

Responsibilities

• Manage end-to-end Mystery Shopper program, including recruitment, scheduling, training, vouchers, vendors, and documentation.
• Conduct QC and review Mystery Shopper reports and identify areas for service improvement.
• Follow up and monitor action plans based on Mystery Shopper findings.
• Support coaching sessions for Boutique Leaders whose Mystery Shopper results are below standard.
• Assist in conducting training and development programs to improve service standards across boutiques.
• Support the Boutique Leaders Development Program.
• Coordinate engagement and bonding activities with Mystery Shoppers.
• Support administrative, planning, scheduling, and communication activities related to Retail Excellence projects.

Skills

Communication skills

Coaching

Presentation

Interpersonal skills

Analytical

Education

Bachelor’s degree in Psychology preferred, or Business, Management, Communication, Hospitality, Retail Management, or other relevant fields.

Tools

Google Workspace

Job description

Time International, a retail company in Indonesia, seeks a Retail Excellence Partner Associate to support service excellence initiatives through Mystery Shopper programs, coaching, training, and competency development to boost boutique performance.

You will manage recruitment, scheduling, training, vouchers, and documentation for the Mystery Shopper program, review reports, follow up on action plans, and contribute to the Boutique Leaders Development Program.