Learning & Development Associate Jakarta

Time International; Jakarta Pusat; On-site; IDR 90,000,000 - 150,000,000; Full time

Benefits offered by this job

Private health insurance

Competitive salary

Flexible lifestyle benefits

Employee loan program

Education & development

Exposure to global luxury brands

Employee discounts

Structured career growth

Job summary

Time International is seeking an Learning & Development Associate in Jakarta to support service excellence initiatives through Mystery Shopper programs, coaching, training, and competency development across boutiques. The role focuses on improving boutique performance and staff development.

Ideal candidates are fresh graduates or early-career professionals with strong organizational and communication skills and proficiency in Google Workspace.

Qualifications

• Bachelor’s degree in Psychology or related field preferred.
• Fresh graduates with strong organizational experience welcome.
• Strong communication, coaching, presentation, and interpersonal skills.
• Analytical, detail-oriented, proactive, and well-organized.
• Proficient in Google Workspace and adaptable to digital tools.

Responsibilities

• Manage the end-to-end Mystery Shopper program, including recruitment, scheduling, training, vouchers, vendors, and documentation.
• Conduct QC and review Mystery Shopper reports and identify areas for service improvement.
• Follow up and monitor action plans based on Mystery Shopper findings.
• Support coaching sessions for Boutique Leaders whose Mystery Shopper results are below standard.
• Assist in conducting training and development programs to improve service standards across boutiques.
• Support the Boutique Leaders Development Program.
• Assist in developing competency-based programs for boutique sales teams.
• Coordinate engagement and bonding activities with Mystery Shoppers.
• Support administrative, planning, scheduling, and communication activities related to Retail Excellence projects.

Skills

Communication skills

Coaching

Presentation skills

Interpersonal skills

Analytical thinking

Organizational skills

Google Workspace

Education

Bachelor's degree in Psychology or related field

Tools

Google Workspace

Job description

Learning & Development Associate Jakarta

As a Retail Excellence Partner Associate, you will support service excellence initiatives through Mystery Shopper programs, coaching, training, and competency development to enhance boutique performance.

Retail Excellence Partner Associate

Jakarta

Background & Purpose of the Job:

As a Retail Excellence Partner Associate, you will support service excellence initiatives through Mystery Shopper programs, coaching, training, and competency development to enhance boutique performance.

What You'll Do:

• Manage the end-to-end Mystery Shopper program, including recruitment, scheduling, training, vouchers, vendors, and documentation.
• Conduct QC and review Mystery Shopper reports and identify areas for service improvement.
• Follow up and monitor action plans based on Mystery Shopper findings.
• Support coaching sessions for Boutique Leaders whose Mystery Shopper results are below standard.
• Assist in conducting training and development programs to improve service standards across boutiques.
• Support the Boutique Leaders Development Program.
• Assist in developing competency-based programs for boutique sales teams.
• Coordinate engagement and bonding activities with Mystery Shoppers.
• Support administrative, planning, scheduling, and communication activities related to Retail Excellence projects.

What You’ll Need To Succeed:

• Bachelor’s degree in Psychology preferred, or Business, Management, Communication, Hospitality, Retail Management, or other relevant fields.
• Fresh graduates with strong organizational experience are welcome; relevant work experience is a plus.
• Strong communication, coaching, presentation, and interpersonal skills.
• Analytical, detail-oriented, proactive, and well-organized.
• Proficient in Google Workspace and adaptable to digital tools.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Advertising, Marketing & Communications Services 1,001-5,000 employees

Time International is a leading brand builder and retailer in luxury fashion, lifestyle, and watch culture. Established in the 1960s and now proudly led by its second generation, we manage multi-brand stores—The Time Place, INTime, and Urban Icon—and operate boutiques for the world’s most prestigious brands, including Rolex, Cartier, Chanel, CELINE, TAG Heuer, Tory Burch, Valentino, and many more. Beyond retail, we are a community where passion meets purpose. We prioritize well-being, champion continuous growth, and empower people to build meaningful, rewarding careers while carrying forward a legacy of excellence, customer dedication, and contribution to society.

Time International is a leading brand builder and retailer in luxury fashion, lifestyle, and watch culture. Established in the 1960s and now proudly led by its second generation, we manage multi-brand stores—The Time Place, INTime, and Urban Icon—and operate boutiques for the world’s most prestigious brands, including Rolex, Cartier, Chanel, CELINE, TAG Heuer, Tory Burch, Valentino, and many more. Beyond retail, we are a community where passion meets purpose. We prioritize well-being, champion continuous growth, and empower people to build meaningful, rewarding careers while carrying forward a legacy of excellence, customer dedication, and contribution to society.

Perks and benefits

• Private health insurance (IP, OP, dental, optical)
• Competitive salary & incentives
• Flexible lifestyle benefits
• Employee loan program
• Education & development support
• Exposure to global luxury brands
• Employee discounts across brands
• Structured career growth path