Senior Service Excellence Coach & Trainer – Retail

MR.DIY Indonesia; Banjarmasin; On-site; IDR 33,480,000 - 66,960,000; Full time

Benefits offered by this job

Medical Insurance

THR / Bonus system

Job summary

KantorKu in Banjarmasin, Indonesia, is seeking a customer service trainer to elevate store staff across shifts. You will conduct daily briefing sessions, deliver service excellence training, and coach teams to meet brand standards.

The role requires a Diploma or Bachelor’s degree, at least 2 years in retail or service roles, and willingness to rotate shifts and relocate if needed. Strong communication and interpersonal skills are essential.

Qualifications

• Diploma (D3) or Bachelor's degree in any discipline.
• Minimum 2 years of relevant experience in retail, customer service, or service excellence.
• Willing to work rotating shifts, including weekends.
• Willing to be based in Banjarmasin.
• Willing to accept transfers based on business requirements.
• Excellent communication and interpersonal skills.

Responsibilities

• Conduct daily briefing sessions across all shifts.
• Deliver customer service training to store staff.
• Provide regular coaching, counseling, and mentoring on customer service excellence.
• Conduct Service Quality Monitoring to ensure compliance with company standards.
• Prepare and submit performance and service quality reports.
• Analyze customer behavior, shopping trends, preferences, and survey data to identify improvement opportunities.
• Conduct Mystery Shopping assessments to evaluate service quality and operational standards.

Skills

Communication skills

Interpersonal skills

Education

Diploma or Bachelor's degree

Job description

KantorKu in Banjarmasin, Indonesia, is seeking a customer service trainer to elevate store staff across shifts. You will conduct daily briefing sessions, deliver service excellence training, and coach teams to meet brand standards.

The role requires a Diploma or Bachelor’s degree, at least 2 years in retail or service roles, and willingness to rotate shifts and relocate if needed. Strong communication and interpersonal skills are essential.