Customer Experience Training & Quality Coach

MR.D.I.Y. Indonesia; Indonesia; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

MR.D.I.Y. Indonesia is seeking a Customer Service Training Specialist to lead daily briefing sessions and deliver service excellence coaching for store staff.

The role requires analyzing customer trends, conducting mystery shopping, and preparing performance reports to drive improvements. The ideal candidate has a Diploma or Bachelor's degree and at least two years in retail or customer service, with willingness to work rotating shifts in Jayapura and to transfer as needed.

Qualifications

• Diploma (D3) or Bachelor’s degree in any discipline.
• Minimum 2 years of relevant experience in retail, customer service, or service excellence.
• Excellent communication and interpersonal skills.
• Willing to work rotating shifts, including weekends.
• Willing to be based in Jayapura.
• Willing to transfer based on business requirements.

Responsibilities

• Conduct daily briefing sessions across all shifts.
• Deliver customer service training to store staff.
• Provide regular coaching, counseling, and mentoring on customer service excellence.
• Conduct Service Quality Monitoring to ensure compliance with company standards.
• Prepare and submit performance and service quality reports.
• Analyze customer behavior, shopping trends, preferences, and survey data to identify improvement opportunities.
• Conduct Mystery Shopping assessments to evaluate service quality and operational standards.

Skills

Gender: Any

Education

Diploma (D3) or Bachelor's Degree in any discipline

Job description

MR.D.I.Y. Indonesia is seeking a Customer Service Training Specialist to lead daily briefing sessions and deliver service excellence coaching for store staff.

The role requires analyzing customer trends, conducting mystery shopping, and preparing performance reports to drive improvements. The ideal candidate has a Diploma or Bachelor's degree and at least two years in retail or customer service, with willingness to work rotating shifts in Jayapura and to transfer as needed.