Customer Experience Supervisor - Service Quality & Training

MR.D.I.Y. Indonesia; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

MR.D.I.Y. Indonesia is seeking a dedicated Mystery Shopper to assess and improve service standards across our stores in Indonesia. You will conduct visits, report observations, and help foster a customer-centric culture through training and surveys.

The role requires at least a bachelor’s degree, 2 years in customer service/retail, strong communication, problem-solving, and computer skills, and willingness to relocate anywhere in Indonesia with a six-day work week.

Qualifications

• Minimum Bachelor's degree in any major.
• Minimum 2 years of customer service or retail operation experience.
• Excellent communication and problem-solving skills.
• Computer proficiency.
• Willing to be relocated anywhere in Indonesia.
• Willing to work six days a week.

Responsibilities

• Conducting visits and checking service standard at stores
• Conducting and reporting Mystery Shopping and observation activities
• Inspecting store infrastructure to ensure a comfortable shopping environment for customers
• Handling complaints in the store
• Developing a customer centric culture across organization
• Training and delivering customer service excellence training
• Conducting and reporting Customer Satisfaction Surveys
• Contributing in sales for product

Skills

Customer service

Communication

Problem solving

Computer literacy

Education

Bachelor's degree

Job description

MR.D.I.Y. Indonesia is seeking a dedicated Mystery Shopper to assess and improve service standards across our stores in Indonesia. You will conduct visits, report observations, and help foster a customer-centric culture through training and surveys.

The role requires at least a bachelor’s degree, 2 years in customer service/retail, strong communication, problem-solving, and computer skills, and willingness to relocate anywhere in Indonesia with a six-day work week.