Retail Banking Specialist — Pamekasan

Groove; Pamekasan; Remote; IDR 34,440,000 - 61,992,000; Full time

Benefits offered by this job

Competitive hourly wage

Flexible remote work schedule

Health & wellness benefits

Training and career advancement

Job summary

Groove is seeking a diligent Remote Bank Operations Specialist to support daily banking transactions and deliver high-quality customer service from Balikpapan or wherever you operate. The role focuses on accurate processing, regulatory compliance, and proactive issue resolution in a fully remote setting.

The ideal candidate has 1–3 years in banking operations or related roles, attention to detail, and strong communication skills for remote work.

Qualifications

• High school diploma or equivalent; higher degree is a plus.
• 1–3 years of experience in banking operations, customer service, or related financial role.
• Familiarity with banking products, services, and operational procedures.
• Proficiency in banking software and Microsoft Office Suite.
• Strong attention to detail and accuracy in data entry and transaction processing.
• Excellent communication, problem-solving, and customer service skills for a remote role.

Responsibilities

• Process customer transactions accurately and efficiently (deposits, withdrawals, transfers).
• Handle inquiries and resolve issues related to accounts and services via multiple channels.
• Ensure compliance with banking regulations, policies, and procedures.
• Maintain accurate records of transactions and customer interactions.
• Identify and report operational risks or discrepancies to management.
• Assist with account opening and maintenance procedures.
• Support other operational functions as needed.

Skills

Attention to detail

Remote role communication

Customer service

Data entry accuracy

Education

Associate's degree

Bachelor's degree (related field)

Tools

Banking software

MS Office Suite

Job description

Our client is seeking a diligent and customer-focused Remote Bank Operations Specialist to support their operations, potentially serving clients in Balikpapan. This role is essential for ensuring the smooth and efficient processing of daily banking transactions and maintaining high standards of customer service. You will handle various operational tasks, troubleshoot issues, and ensure compliance with banking procedures and regulations in a fully remote setting. The ideal candidate possesses strong organizational skills, a keen eye for detail, and a commitment to providing excellent service, contributing to the bank's reputation for reliability and efficiency from anywhere.

Key Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Handle customer inquiries and resolve issues related to accounts and services via various communication channels.
• Ensure compliance with all banking regulations, policies, and procedures.
• Maintain accurate records of transactions and customer interactions.
• Identify and report operational risks or discrepancies to management.
• Assist with account opening and maintenance procedures.
• Support other operational functions as needed.

Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• 1-3 years of experience in banking operations, customer service, or a related financial role.
• Familiarity with banking products, services, and operational procedures.
• Proficiency in using banking software and Microsoft Office Suite.
• Strong attention to detail and accuracy in data entry and transaction processing.
• Excellent communication, problem-solving, and customer service skills for a remote role.

Benefits

• Competitive hourly wage and potential for performance-based adjustments.
• Comprehensive health and wellness benefits.
• Flexible remote work schedule and environment.
• Opportunities for training and career advancement within the banking sector.
• A supportive team atmosphere focused on delivering exceptional service.