Customer Care Specialist – Banking & E-Commerce

Pt Senja Karya Rotindo; Padang; Remote; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Flexible remote work

Growth opportunities

Remote-first culture

Company-provided equipment

Job summary

Pt Senja Karya Rotindo is seeking a highly motivated Remote Customer Care Specialist to join their fully remote team, supporting clients from Medan and beyond.

You will handle inquiries across chat, email, and phone, document interactions in CRM, and collaborate with colleagues to deliver exceptional service from your home office.

This role offers flexibility, a remote-first culture, growth opportunities, and the ability to work from anywhere within the country.

Qualifications

• Prior experience in customer care or a similar role.
• Excellent written and verbal communication skills.
• Proficiency with computers and online communication tools.
• Ability to multitask and manage time effectively in a remote environment.
• Self-starter with a strong commitment to customer satisfaction.

Responsibilities

• Respond to customer inquiries via chat, email, and phone.
• Provide accurate product information and technical support to customers.
• Document customer interactions and resolutions in the CRM system.
• Identify trends in customer inquiries and provide feedback to improve services and products.
• Collaborate with team members to enhance service quality.

Skills

Customer care experience

Communication skills

Computers & tools

Time management (remote)

Self-motivation/customer focus

Tools

CRM software

Remote work tools

Job description

About the Role

Our client is actively recruiting a diligent Remote Customer Care Specialist to become a fully remote member of their team. This role is dedicated to providing exceptional support and ensuring customer satisfaction through various communication channels. You will be the frontline representative, addressing inquiries, resolving issues, and maintaining a positive brand image. This position offers the ultimate flexibility, allowing you to work from your preferred location while contributing to a globally connected customer support network.

Key Responsibilities

• Respond to customer inquiries and provide effective solutions through chat, email, and phone.
• Assist customers with product information, troubleshooting, and issue resolution.
• Document all customer interactions and update records accurately in the CRM.
• Collaborate with team members and supervisors to enhance service quality.
• Identify and report recurring customer issues to help improve products and services.

Requirements

• Previous experience in customer care or a similar support role.
• Excellent written and verbal communication skills.
• Proficiency with computers and online communication tools.
• Ability to multitask and manage time effectively in a remote environment .
• A self-starter with a strong commitment to customer satisfaction.

Benefits

• Competitive salary and performance incentives.
• Comprehensive benefits package, including health and wellness.
• Flexible remote work schedule with no requirement to travel to an office.
• Opportunities for professional growth and development.
• Be part of an innovative, remote-first company culture.

About the Role

Our client is looking for a highly motivated Remote Customer Care Specialist to join their fully remote team, servicing clients from Medan and beyond. This position is central to delivering outstanding support and ensuring a positive customer journey from the comfort of your home office. You will be empowered to resolve issues, answer questions, and build rapport with customers, contributing directly to customer loyalty and retention. We are seeking individuals who excel in a remote work environment and are passionate about providing exceptional service.

Key Responsibilities

• Manage and resolve inbound customer inquiries across multiple communication channels (phone, email, chat).
• Provide accurate product information and technical support to customers.
• Troubleshoot customer issues and guide them through effective solutions.
• Document customer interactions and resolutions meticulously in the CRM system.
• Identify trends in customer inquiries and provide feedback to improve services and products.

Requirements

• Previous experience in a customer care or support role, preferably in a remote setting.
• Excellent communication skills, both written and verbal, in Bahasa Indonesia.
• Ability to work independently with minimal supervision and manage time effectively.
• Proficiency with common remote work tools and CRM software.
• A strong commitment to customer satisfaction and a problem-solving mindset.

Benefits

• Competitive salary with potential for performance-based incentives.
• Fully remote position , offering ultimate flexibility and work-life balance.
• Company-provided equipment to facilitate remote work.
• Access to online learning platforms for continuous professional growth.
• A supportive virtual team culture that encourages collaboration and shared success.