B2B Hotel Sales Leader — Corporate Accounts

Pt Tunas Mitra Sukses; Sidoarjo; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Four Points by Sheraton in Surabaya is seeking an enthusiastic hospitality associate focusing on guest services and sales. You will handle guest inquiries, process reservations, and support the sales and marketing efforts to maximize revenue while preserving loyalty.

The role emphasizes professional conduct, confidentiality, and teamwork across departments. The position requires a high school diploma or GED and at least 2 years of related experience; supervisory duties are not required.

Qualifications

• High school diploma or GED equivalent.
• Experience in guest services or hospitality is preferred.
• Ability to use sales techniques to maximize revenue.

Responsibilities

• Resolve guest calls, requests, or problems by coordinating with the appropriate department.
• Enter guest reservations and process changes and cancellations via phone, fax, or mail.
• Promote brand awareness and up-sell to enhance guest loyalty.
• Assist in training and motivating staff; maintain professional appearance and confidentiality.
• Develop positive relationships with guests and colleagues to achieve common goals.

Skills

Customer service

Sales techniques

Education

High school diploma or GED

Job description

Four Points by Sheraton in Surabaya is seeking an enthusiastic hospitality associate focusing on guest services and sales. You will handle guest inquiries, process reservations, and support the sales and marketing efforts to maximize revenue while preserving loyalty.

The role emphasizes professional conduct, confidentiality, and teamwork across departments. The position requires a high school diploma or GED and at least 2 years of related experience; supervisory duties are not required.