Restaurant Supervisor

Kala Group; Provinsi Bali; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Kala Group in Badung, Bali, is seeking an experienced Restaurant Supervisor to lead the front‑of‑house team and ensure exceptional dining experiences for every guest. This full‑time role puts you at the heart of daily operations and guest satisfaction.

You will supervise service on the floor, train and motivate staff, manage seating and pacing, handle inquiries and complaints with diplomacy, and collaborate with the kitchen on events while upholding health and safety standards.

Qualifications

• Experience as Restaurant Supervisor or similar in hospitality.
• Strong leadership and team management abilities.
• Excellent communication and guest service skills.
• Knowledge of restaurant operations and hospitality standards.
• Fluency in English; Indonesian/Mandarin beneficial.
• Willingness to work evenings, weekends, holidays.
• Certification in food safety or hospitality management preferred.

Responsibilities

• Supervise daily restaurant floor operations.
• Motivate and manage front-of-house team.
• Train staff to ensure high-quality service.
• Monitor seating, flow, and pacing for guest satisfaction.
• Handle guest inquiries and resolve issues diplomatically.
• Maintain dining area, bar, and service spaces.
• Assist with inventory and stock rotation.
• Coordinate events and private functions with kitchen.
• Enforce health, safety, and hygiene regulations.
• Report daily operations and guest feedback to management.

Skills

Leadership

Staff training

Communication

Customer service

Problem solving

Education

Hospitality management certification

Tools

POS systems

Job description

About the role

Kala Group is seeking an experienced and dynamic Restaurant Supervisor to join our team in Badung, Bali. This is a full-time position that plays a crucial role in delivering exceptional dining experiences to our guests. As Restaurant Supervisor, you will be at the heart of our operations, ensuring seamless service delivery, maintaining high standards of hospitality, and leading our front-of-house team. This position is integral to upholding Kala Group's reputation for excellence and creating memorable experiences for every guest who walks through our doors.

What you'll be doing

• Supervising and coordinating the daily operations of the restaurant floor, ensuring efficient service delivery throughout all service periods
• Managing and motivating the front-of-house team, including hosts, servers, and support staff, whilst maintaining professional standards and positive team dynamics
• Training and developing staff members to ensure they deliver consistent, high-quality service in line with company standards and procedures
• Monitoring table management, guest seating arrangements, and service pacing to optimise guest satisfaction and operational efficiency
• Handling guest inquiries, complaints, and special requests with professionalism and diplomacy, resolving issues promptly to ensure positive outcomes
• Maintaining cleanliness and organisation of the dining area, bar, and related service spaces throughout service
• Assisting with inventory management, stock rotation, and reporting on restaurant supplies and equipment needs
• Collaborating with the kitchen team and management to coordinate special events, private functions, and themed dining experiences
• Implementing and adhering to health, safety, and hygiene regulations to create a secure environment for guests and staff
• Reporting to management on daily operations, guest feedback, and identifying opportunities for service improvement

What we're looking for

• Proven experience as a Restaurant Supervisor or similar supervisory role within the hospitality and tourism industry, preferably in a fine dining or upscale casual setting
• Strong leadership and team management abilities, with the capacity to inspire, motivate, and develop staff members
• Excellent communication and interpersonal skills, with the ability to interact confidently with guests and team members at all levels
• Comprehensive knowledge of restaurant operations, service standards, and hospitality best practices
• Outstanding customer service orientation with the ability to anticipate guest needs and exceed expectations
• Problem-solving mindset with the ability to handle challenging situations calmly and professionally
• Proficiency in restaurant management systems and point-of-sale (POS) technology
• Knowledge of food and beverage offerings, wine pairings, and menu details to assist guests and staff
• Fluency in English; additional languages (particularly Indonesian or Mandarin) are advantageous
• Flexibility to work shifts, including evenings, weekends, and public holidays as required by the business
• Certification in food safety or hospitality management is preferred

What we offer

At Kala Group, we are committed to creating a supportive and rewarding work environment for our team members. We believe that our staff are our greatest asset, and we invest in their professional development and wellbeing. We offer competitive remuneration packages, opportunities for career advancement within our growing organisation, and a positive workplace culture that values teamwork, creativity, and excellence. We provide ongoing training and development programmes to help you enhance your skills and progress in your career. Our team benefits from a dynamic work environment where you will work alongside passionate hospitality professionals and gain experience in a thriving tourism destination.

About us

Kala Group is a leading hospitality and tourism operator in Bali, committed to delivering exceptional experiences across our portfolio of restaurants and venues. With a focus on quality, innovation, and customer satisfaction, we have established ourselves as a respected name in the industry. Our mission is to create unique and memorable dining experiences that reflect the vibrant culture and warmth of Bali whilst maintaining the highest standards of service and professionalism. We pride ourselves on our diverse team, our commitment to sustainability, and our dedication to supporting the local community. At Kala Group, we believe that success comes from fostering a culture of excellence, collaboration, and continuous improvement.