Restaurant Supervisor

Ulu Artisan; Kuta Selatan; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Ulu Artisan in Bali is seeking an experienced hospitality leader to supervise the service team and oversee daily restaurant operations from opening to close.

You will ensure adherence to SOPs, monitor guest flow, and coordinate with kitchen and bar for seamless service, while coaching staff and addressing issues to maintain a high standard of dining.

This role emphasizes teamwork, professionalism, and a hands-on approach to guest satisfaction in a vibrant setting.

Responsibilities

• Supervise and support the service team to ensure punctuality, grooming, discipline, and performance standards.
• Oversee daily restaurant operations and ensure smooth service flow from opening through closing.
• Ensure all employees follow SOPs, policies, service standards, and operational procedures.
• Monitor service quality, including guest flow, ambiance, and cleanliness.
• Manage reservations and seating arrangements to optimize table allocations.
• Coordinate with kitchen, bar, and other departments to ensure seamless service.
• Provide coaching and feedback to service staff and support training initiatives.
• Handle guest feedback professionally and take corrective action when needed.
• Ensure readiness of service stations, POS systems, and dining setup before shifts.
• Assist with billing and guest-related operational duties as required.

Job description

• Supervise and support the service team to ensure punctuality, grooming, discipline, and performance standards.
• Oversee daily restaurant operations and ensure smooth service flow from opening through closing.
• Ensure all employees follow company SOPs, policies, service standards, and operational procedures.
• Ensure daily closing reports, operational checklists, and required documentation are completed accurately and on time.
• Monitor service quality, including food presentation, table settings, cleanliness, guest flow, and overall restaurant ambiance.
• Oversee guest seating and table rotations, ensuring efficient table allocation and balanced workload for the service team.
• Manage the reservation system and coordinate table allocations for reservations, walk-ins, special requests, and events.
• Ensure the restaurant is properly set up before each shift, including tables, service stations, POS/iPads, lighting, music, and other operational requirements.
• Conduct regular inspections of supplies, equipment, work areas, and service stations to ensure readiness and compliance with standards.
• Ensure service department inventory is conducted accurately and within the required schedule.
• Ensure guests receive professional, attentive, and prompt service throughout their dining experience.
• Handle guest feedback and complaints professionally and take appropriate corrective action when required.
• Coordinate with the kitchen, bar, and other departments to ensure smooth service execution and effective communication.
• Support the training and development of service staff through coaching, product knowledge training, and ongoing feedback.
• Provide guidance and support to team members and address performance, attendance, conduct, or service issues appropriately.
• Foster a positive and productive working environment by promoting teamwork, communication, accountability, and professionalism.
• Assign duties and responsibilities to employees according to operational requirements and staffing needs.
• Monitor staff attendance, punctuality, grooming, and compliance with assigned schedules.
• Support the Assistant / General Manager in completing and overseeing management tasks and operational requirements.
• Act as the management representative when required and ensure operational continuity in the absence of the Assistant / General Manager.
• Assist with billing, payment handling, and other guest-related operational duties when required.
• Monitor operational issues and elevate significant matters to the Assistant / General Manager or Management in a timely manner.
• Carry out other duties and responsibilities as assigned by Management.

Nestled in the heart of Bali’s vibrant Bukit peninsula, Artisan is a culinary haven where craftsmanship meets creativity. Since opening in 2022, we’ve been dedicated to delivering an elevated dining experience with a focus on quality, authenticity, and locally-sourced ingredients.