Lead Server

Ulu Artisan; Kuta Selatan; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Artisan in Bali's Bukit peninsula is seeking an experienced Restaurant Supervisor to lead the service team, ensuring punctuality, grooming, and performance standards while overseeing guest seating, reservations, and service flow.

You will collaborate with kitchen and bar on menus and promotions, offer menu recommendations with strong product knowledge, handle orders and payments, monitor guest satisfaction, and support ongoing restaurant operations as directed.

Qualifications

• 2+ years of supervisory experience in a restaurant setting.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proficient in Microsoft Office and POS systems.
• Able to communicate and understand the predominant language(s) of guests.
• Basic math skills and able to handle money and operate a POS system.
• Able to stand for up to 8 hours and lift up to 10 kg repeatedly.

Responsibilities

• Supervise and train the service team, ensuring punctuality, grooming, and performance standards.
• Oversee daily restaurant operations including guest seating, reservations, and service flow.
• Maintain cleanliness, hygiene, and compliance with health and safety regulations.
• Deliver prompt, professional, and friendly service to ensure excellent guest experience.
• Coordinate with kitchen and bar on menus, specials, and promotions.
• Provide menu recommendations and maintain strong product knowledge for food & beverages.
• Accurately take and process orders, deliver items, and handle billing and payments.
• Monitor guest satisfaction and respond to feedback or requests promptly.
• Support overall restaurant operations and complete additional tasks as assigned by management.

Skills

Leadership

Organization

Communication

Multi-tasking

Guest language

Math & cash handling

Stamina & standing

Lifting

Tools

POS systems

Microsoft Office

Job description

Supervise and train the service team, ensuring punctuality, grooming, and performance standards.

Oversee daily restaurant operations, including guest seating, reservations, and service flow.

Maintain cleanliness, hygiene, and compliance with health and safety regulations.

Ensure excellent guest experience by delivering prompt, professional, and friendly service.

Coordinate with kitchen and bar on menus, specials, and promotions.

Provide menu recommendations and maintain strong product knowledge (food & beverages).

Accurately take and process orders, deliver items efficiently, and handle billing and payments.

Monitor guest satisfaction and respond to feedback or requests promptly.

Support overall restaurant operations and complete additional tasks as assigned by management.

Qualifications, Skills & Requirements

• Minimum of 2 years of experience in a supervisory role in a restaurant setting.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficient in Microsoft Office and POS systems.
• Be able to communicate and understand the predominant language(s) of our guests.
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 10 kg.

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How much notice are you required to give your current employer?
• Are you available to travel for this role when required?

Nestled in the heart of Bali's vibrant Bukit peninsula, Artisan is a culinary haven where craftsmanship meets creativity. Since opening in 2022, we’ve been dedicated to delivering an elevated dining experience with a focus on quality, authenticity, and locally-sourced ingredients.