Restaurant Manager / Asst. Restaurant Manager (Bali - Batam)
PT Hiro Group Indonesia
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Benefits offered by this job
Job summary
PT Hiro Group Indonesia is seeking an experienced Restaurant Manager or Assistant Restaurant Manager to join our dynamic hospitality team in Batam, Riau Islands. Lead restaurant operations, develop teams, and drive guest satisfaction within our growing portfolio.
This full-time role offers career growth through mentorship, performance-based recognition, and exposure to a variety of concepts across our brands.
Qualifications
- Proven experience as Restaurant Manager or Assistant Manager in a busy, full-service setting.
Responsibilities
- Oversee daily restaurant operations including service delivery, staff scheduling, and inventory management.
- Ensure compliance with food safety, health and hygiene standards, and company policies.
- Manage and mentor restaurant staff, including recruitment, training, performance management and development.
- Monitor financial performance, control costs and work towards budgeted targets and revenue goals.
- Maintain high standards of customer service and handle complaints professionally.
- Plan and execute promotional activities, events and menu initiatives.
- Liaise with suppliers and manage vendor relationships to ensure quality products and services.
- Ensure facilities and equipment are maintained to high standards.
- Report on operational metrics to senior management.
- Uphold brand standards and company values in all operations.
Skills
Tools
Job description
PT Hiro Group Indonesia is seeking an experienced Restaurant Manager or Assistant Restaurant Manager to join our dynamic hospitality team. This is a full-time position based in Batam, Riau Islands, offering an exciting opportunity to lead and develop restaurant operations within our growing hospitality portfolio. In this role, you will be instrumental in delivering exceptional dining experiences whilst maintaining operational excellence, financial performance, and high standards of customer service. Whether you are an established Restaurant Manager looking to progress your career or an ambitious Assistant Manager ready to take on greater responsibility, this position offers significant scope for growth and impact within our organisation.
Oversee daily restaurant operations including service delivery, staff scheduling, and inventory management
Ensure compliance with food safety, health and hygiene standards, and company policies
Manage and mentor restaurant staff, including recruitment, training, performance management and development
Monitor financial performance, control costs and work towards achieving budgeted targets and revenue goals
Maintain high standards of customer service and handle customer complaints and feedback professionally
Plan and execute promotional activities, special events and menu initiatives
Liaise with suppliers and manage vendor relationships to ensure quality products and services
Ensure restaurant facilities and equipment are maintained to the highest standards
Report on operational metrics and provide regular updates to senior management
Uphold brand standards and company values in all aspects of restaurant operations
Proven experience as a Restaurant Manager or Assistant Restaurant Manager in a busy, full-service restaurant or hospitality establishment
Strong leadership and people management skills with the ability to motivate and develop team members
Excellent customer service orientation with a track record of delivering exceptional guest experiences
Sound financial acumen with experience in budget management, cost control and P&L responsibility
Knowledge of food safety regulations, health and hygiene standards, and restaurant operational best practices
Strong communication and interpersonal skills with the ability to work effectively with diverse stakeholders
Problem-solving abilities and resourcefulness in managing operational challenges
Proficiency in restaurant management systems and point-of-sale (POS) technology
Flexibility and willingness to work shifts, including evenings, weekends and public holidays as required
Relevant hospitality qualifications or certifications are advantageous
Competitive salary package commensurate with experience and qualifications
Clear career progression pathways within our expanding hospitality group
Comprehensive training and professional development opportunities
Health and wellness support programmes
Staff benefits and discounts at our restaurant and hospitality venues
A collaborative and inclusive workplace culture
Supportive management and mentoring from experienced hospitality professionals
PT Hiro Group Indonesia is a respected hospitality and management company operating throughout Indonesia. We are dedicated to delivering outstanding dining and hospitality experiences, backed by a commitment to operational excellence, innovation and customer satisfaction. Our team is passionate about creating memorable moments for our guests whilst maintaining the highest standards of professionalism and service. We value integrity, teamwork and continuous improvement, and we invest in our people to ensure they have the tools, training and support needed to succeed.
Our journey began from a small sushi restaurant founded in 2016, to a multi brand corporate business nationwide all across Indonesia.
Our brands are :
Sushi Hiro, Sushi Go!, The Garden, The Garden Osteria, Beef Boss, Ultramen, Hello Darling, Barcelona, Villa Capri, Superhiro & Pesta Kebun
Our vision :
Commitment and constant innovation to delivering extraordinary and holistic dining experiences and magnificent lifestyle concepts while championing the greater good for employees, customers, and the local environment.
Our mission :
To inspire and liberate people through Hiro Group's innovative and dynamic concept.
Our journey began from a small sushi restaurant founded in 2016, to a multi brand corporate business nationwide all across Indonesia.
Our brands are :
Sushi Hiro, Sushi Go!, The Garden, The Garden Osteria, Beef Boss, Ultramen, Hello Darling, Barcelona, Villa Capri, Superhiro & Pesta Kebun
Our vision :
Commitment and constant innovation to delivering extraordinary and holistic dining experiences and magnificent lifestyle concepts while championing the greater good for employees, customers, and the local environment.
Our mission :
To inspire and liberate people through Hiro Group's innovative and dynamic concept.
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