Restaurant Manager

PT Rahmi Bali Properti; Provinsi Bali; On-site; IDR 66,960,000 - 133,920,000; Full time

Benefits offered by this job

Staff meals

Professional development opportunities

Job summary

PT Rahmi Bali Properti is seeking an experienced Restaurant Manager to lead daily operations at The Canopy Cafe & Bar in Bali. You will drive service excellence, supervise staff, and ensure profitability with strong cost controls while upholding brand standards.

The role requires 3–5 years in restaurant management, a related diploma, and excellent English communication. This is a contract-position role located on-site in Bali with opportunities for professional growth and staff development.

Qualifications

• 3–5 years of restaurant management or related hospitality leadership experience.
• Diploma in Business Management, Restaurant Management or Hospitality.
• Strong leadership and people-management abilities.
• Excellent customer-service orientation and conflict-resolution skills.
• Knowledge of food & beverage operations, menu planning and cost control.
• Proficiency with restaurant management systems and POS software.
• Strong financial acumen with budgeting, forecasting and reporting experience.
• Knowledge of health and safety regulations and compliance requirements.
• Good English communication skills; additional languages are a plus.
• Organizational skills with ability to multitask under pressure.
• Flexible schedule including evenings and weekends; hands-on leader.

Responsibilities

• Oversee daily restaurant operations including staffing, scheduling and performance management.
• Maintain high standards of food safety, hygiene, and health regulations in line with local and international standards.
• Manage inventory, cost controls and budgeting to ensure profitability while maintaining quality.
• Train, motivate and develop restaurant staff to deliver exceptional customer service.
• Handle customer complaints professionally and promptly to ensure guest satisfaction.
• Coordinate with the kitchen team to ensure timely and high-quality food preparation and presentation.
• Manage reservations, table allocation and service flow during peak hours.
• Implement and maintain restaurant policies, procedures and standards.
• Monitor KPIs and analyze performance to identify improvement areas.
• Liaise with senior management on financial performance, staffing needs and strategic initiatives.
• Ensure SOPs are in place for Bar and Kitchen departments.
• Address staff and customer issues; manage shifts and ensure staffing effectiveness.

Skills

Leadership

Customer service

F&B operations

POS software

Budgeting

Forecasting

Food safety

English proficiency

Staff management

Multitasking

Education

Diploma in Business Management or Hospitality

Tools

POS software

Restaurant management systems

Job description

About us

Our Cafe & Bar located in Pejeng Kangin, Gianyar Bali. Currently is recruiting for a "Restaurant Manager".

We are committed to maintaining the highest standards of service, quality, and customer satisfaction whilst fostering a welcoming and professional environment for our team members. Our mission is to create awareness of our Brand whilst providing a memorable experience to all our customers by serving good quality food and drinks.

About the role

We are seeking for an experienced Restaurant Manager to join our team at The Canopy Cafe & Bar. This is a contract position that offers a fantastic opportunity to lead and manage all aspects of our restaurant operations. You will be responsible for ensuring exceptional service delivery, maintaining operational excellence, and creating a positive dining experience for all our guests. This role is integral to the success of our establishment and requires a passionate hospitality professional with strong leadership capabilities and a commitment to outstanding customer service.

Report to Owners / Director.

Key Performance Indicators:

• Ensuring the Cafe operational is smooth, effective and efficient. Lower the spending and Increase Revenue.
• Ensuring its line with the Vision and Mission of the Company, by keeping in line with the Brand and be one of the best Cafe and unique.

Key responsibilities

• Overseeing all daily restaurant operations, including staffing, scheduling, and performance management
• Maintaining high standards of food safety, hygiene, and health regulations in compliance with local and international standards
• Managing inventory, cost controls, and budgeting to ensure profitability whilst maintaining quality standards
• Training, motivating, and developing restaurant staff to deliver exceptional customer service
• Handling customer complaints and concerns professionally and promptly to ensure guest satisfaction
• Coordinating with the kitchen team to ensure timely and quality food preparation and presentation
• Managing reservations, table allocation, and ensuring smooth service flow during peak hours
• Implementing and maintaining restaurant policies, procedures, and standards
• Monitoring and analysing key performance indicators (KPIs) to identify areas for improvement
• Liaising with senior management on financial performance, staffing needs, and strategic initiatives
• Dealing with Bar and Kitchen dept, making sure SOP for both dept is in place.
• Confident in dealing with staff or customer complaints.
• Dealing with staff including shift arrangement, and ensuring effectiveness of all staff, etc, etc.... etc

What we're looking for

• Proven experience of at least 3-5 years in a restaurant management role or similar hospitality management position
• Diploma in Business Management, Restaurant Management or Hospitality, or similar to.
• Strong leadership skills with the ability to motivate and manage a diverse team effectively
• Excellent customer service orientation and proven ability to handle difficult situations professionally
• Sound knowledge of food and beverage operations, including menu planning and cost management
• Proficiency in restaurant management systems and point-of-sale (POS) software
• Strong financial acumen with experience in budgeting, forecasting, and financial reporting
• Knowledge of health and safety regulations, food safety standards, and compliance requirements
• Excellent communication skills in English, with additional language proficiency being advantageous
• Organisational skills with the ability to multitask and work under pressure in a fast-paced environment
• Flexibility and willingness to work various hours, including evenings and weekends as required, and a hands-on individual.
• Familiarity with Balinese culture and the local hospitality industry is desirable

What we offer

• Competitive salary package commensurate with experience and qualifications
• Clear career development and advancement opportunities within our growing organisation
• Professional training and development programmes to enhance your management skills
• A supportive and collaborative work environment with a dedicated hospitality team
• Staff meals and other hospitality-related benefits
• Exposure to diverse international guest experiences and cultural exchange
• Work in a scenic, tropical location with access to Bali's lifestyle and amenities