Banquet Operations Lead for Events & Weddings

AccorHotels Indonesia; Makassar; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

AccorHotels Indonesia is seeking an experienced Banquet Supervisor at Novotel Makassar Grand Shayla to lead event operations from pre-event planning to post-event follow-up. You will oversee staff, ensure flawless service, and coordinate with Culinary, Events, Stewarding, and other departments to deliver exceptional meetings, weddings, and conferences.

The ideal candidate has 2–3 years of supervisory banquet experience in a 5-star setting, with strong leadership, communication, and a keen eye

Qualifications

• Diploma or degree in Hospitality Management or related field.
• 2–3 years supervisory experience in banquet operations, preferably in a 5-star hotel.
• Strong knowledge of banquet service, event operations, and food & beverage standards.
• Proven ability to lead, coach, and motivate a diverse team.
• Excellent communication, interpersonal, and organizational skills.
• Strong guest service orientation with attention to detail.
• Ability to manage multiple events in a fast-paced environment.
• Good knowledge of food safety, hygiene, and health & safety standards.

Responsibilities

• Supervise banquet operations before, during, and after events
• Lead, brief, coach, and motivate the banquet team
• Ensure seamless execution of meetings, weddings, conferences, and social events
• Coordinate event setups, room layouts, equipment, and service requirements
• Ensure all events are delivered in line with Novotelservice standards
• Coordinate closely with Culinary, Events, Stewarding, and other hotel departments
• Monitor food and beverage service, presentation, timing, and quality
• Welcome guests and respond promptly to requests, concerns, and special requirements
• Conduct pre-event briefings and communicate event details, VIP requirements, and special arrangements
• Monitor team grooming, service etiquette, cleanliness, and professional standards
• Coach and develop team members through on-the-job training and constructive feedback
• Monitor banquet equipment and inventory and report shortages, damages, or maintenance requirements
• Ensure compliance with food safety, hygiene, health and safety standards

Skills

Banquet supervision

Team leadership

F&B knowledge

Guest service

Communication

Organization

Education

Diploma or degree in Hospitality Management

Job description

AccorHotels Indonesia is seeking an experienced Banquet Supervisor at Novotel Makassar Grand Shayla to lead event operations from pre-event planning to post-event follow-up. You will oversee staff, ensure flawless service, and coordinate with Culinary, Events, Stewarding, and other departments to deliver exceptional meetings, weddings, and conferences.

The ideal candidate has 2–3 years of supervisory banquet experience in a 5-star setting, with strong leadership, communication, and a keen eye