restaurant & bar manager

PT Tri Jaya Sandy; Batam; On-site; IDR 111,600,000 - 167,400,000; Full time

Benefits offered by this job

Meal allowances

Staff discounts

Job summary

PT Tri Jaya Sandy is seeking an experienced Restaurant & Bar Manager to lead Grand Dragon Nightclub's dining and beverage operations in Batam, Riau Islands. This full-time role focuses on exceptional service, revenue growth, and guest satisfaction.

You will oversee all front-of-house and bar activities, manage staff, control costs, and ensure compliance with health and hygiene standards while delivering memorable experiences for guests.

Qualifications

• Minimum 5 years’ experience in restaurant and bar management within a hospitality environment.
• Proven track record of successful staff management and team leadership.
• Strong knowledge of food and beverage operations, including stock control and cost management.
• Excellent customer service skills and ability to handle challenging situations with professionalism.
• Sound understanding of health, safety and hygiene regulations in the hospitality industry.
• Proficiency in point-of-sale systems and restaurant management software.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends and public holidays.
• Fluency in English; knowledge of Indonesian language is advantageous.
• Hospitality or management qualification is preferred.

Responsibilities

• Oversee daily operations of restaurant and bar, including opening, closing and service procedures.
• Manage staffing schedules, recruitment, training and performance management for front‑of‑house and bar team members.
• Maintain consistent service quality and ensure compliance with health, safety and hygiene standards.
• Monitor food and beverage costs, manage inventory, and implement cost-control measures to maximise profitability.
• Develop and implement menus, promotional campaigns and pricing strategies to enhance revenue.
• Handle customer complaints and feedback professionally, ensuring guest satisfaction and loyalty.
• Manage cash handling, payments and reconciliation procedures.
• Maintain records and reports on operational metrics, sales performance and staffing.
• Ensure compliance with all local regulations and company policies.

Skills

Staff management

Customer service

Hospitality operations

POS systems

Cost control

Tools

POS systems

Job description

About the role

We are seeking an experienced Restaurant & Bar Manager to join Grand Dragon Nightclub in Batam, Riau Islands. This is a full-time position that plays a crucial role in delivering exceptional dining and beverage experiences to our guests. As Restaurant & Bar Manager, you will oversee all aspects of beverage operations, ensuring outstanding service standards, create event, operational efficiency, and profitability. This role is strategically important to our hospitality business, as you will be responsible for maintaining our reputation for excellence whilst driving revenue growth and guest satisfaction.

Key responsibilities

• Oversee daily operations of the restaurant and bar, including opening, closing and service procedures
• Manage staffing schedules, recruitment, training and performance management for front-of-house and bar team members
• Maintain consistent service quality and ensure compliance with health, safety and hygiene standards
• Monitor food and beverage costs, manage inventory, and implement cost-control measures to maximise profitability
• Develop and implement menus, promotional campaigns and pricing strategies to enhance revenue
• Handle customer complaints and feedback professionally, ensuring guest satisfaction and loyalty
• Manage cash handling, payments and reconciliation procedures
• Maintain records and reports on operational metrics, sales performance and staffing
• Ensure compliance with all local regulations and company policies

What we’re looking for

• Minimum 5 years’ experience in restaurant and bar management within a hospitality environment
• Proven track record of successful staff management and team leadership
• Strong knowledge of food and beverage operations, including stock control and cost management
• Excellent customer service skills and ability to handle challenging situations with professionalism
• Sound understanding of health, safety and hygiene regulations in the hospitality industry
• Proficiency in point-of-sale systems and restaurant management software
• Strong communication and interpersonal skills
• Ability to work flexible hours, including evenings, weekends and public holidays
• Fluency in English; knowledge of Indonesian language is advantageous
• Hospitality or management qualification is preferred

What we offer

• Competitive salary package commensurate with experience
• Career development opportunities within a growing hospitality business
• Ongoing training and professional development support
• Team environment with a focus on collaboration and mutual respect
• Employee benefits package including meal allowances and staff discounts
• Opportunity to work in a dynamic hospitality setting in Batam

About us

PT Tri Jaya Sandy is a hospitality company committed to delivering exceptional dining and entertainment experiences to our guests. We pride ourselves on maintaining high standards of service, quality and professionalism across all our operations in Batam. Our team is dedicated to creating memorable experiences for our customers whilst fostering a positive and supportive work environment for our staff. We value innovation, excellence and customer-focused service as core to our business success.