Restaurant Assistant General Manager

Donna Dining Ubud; Kecamatan Ubud; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

Donna Restaurant in Ubud seeks an Assistant General Manager to partner with the General Manager in overseeing daily restaurant operations and ensuring exceptional guest experiences.

The role emphasizes leading a high-volume, front-of-house team, managing floor operations with calm decision-making, and maintaining strong back-office processes while honoring Balinese culture.

Qualifications

• 3+ years in supervisory or management role in hospitality.
• Experience in high-volume, fast-paced environments.
• Ability to foster an inclusive, positive working environment.
• Understanding of Balinese culture, traditions and local community dynamics.
• Strong back-office capabilities including basic financial reporting.
• Flexible evenings, weekends and holiday availability.

Responsibilities

• Lead and mentor front-of-house team during peak hours to ensure exceptional service and guest satisfaction.
• Create efficient service schedules balancing business needs and staff well-being.
• Oversee onboarding for new hires and foster a high-performance culture from day one.
• Collaborate with the General Manager on inventory, vendor relations and reporting.
• Handle daily reporting, reservations management and compliance standards.

Skills

Restaurant management

Team leadership

Scheduling tools

Financial reporting

Cultural understanding

Tools

Restaurant management software

Scheduling tools

Job description

Donna Restaurant is seeking a dynamic experienced and culturally attuned Assistant General Manager to join our team in the heart of Ubud. In this role, you will work hand-in-hand with the General Manager to oversee daily restaurant operations, drive exceptional guest experiences and lead our front-of-house team. You will be a pillar of stability during high-volume services, ensuring seamless floor management while championing both modern hospitality standards and deep appreciation for local Balinese culture.

Key responsibilities

Lead and inspire the team on the floor during peak operational hours, ensuring exceptional service delivery, guest satisfaction and swift problem-resolution.

Assist in creating efficient service schedules that balance business demands, staff well-being and labor cost optimization.

Manage the end-to-end onboarding process for new hires, fostering a welcoming, high-performance culture from day one.

Partner closely with the General Manager on day-to-day administrative and operational activities, including inventory tracking, vendor relations and reporting.

Utilize strong administrative and organizational skills to handle daily reporting, reservation management and compliance standards efficiently.

About you

Minimum of 3 years of progressive experience in a supervisory or management role within the hospitality industry, this would be a great next step for a well established restaurant manager

Extensive background in high-volume, fast-paced restaurant or hospitality environments.

Proven ability to collaborate effectively, motivate a diverse team and foster a positive, inclusive working environment.

A genuine understanding of and respect for Balinese culture, traditions and local community dynamics.

A calm, level-headed demeanor capable of maintaining exceptional standards and clear decision-making during high-stress, fast-paced service rushes.

Strong back-office competencies, including proficiency in restaurant management software, scheduling tools and basic financial reporting.

Flexible availability to work evenings, weekends and holidays as required by restaurant operations.

About us

Donna Restaurant is located in the heart of Ubud, Bali, Indonesia. We believe that taking care of our team is the first step to taking care of our guests - if joining our group excites you,