Reservations Supervisor

Anantara Ubud Bali Resort; Provinsi Bali; Presencial; IDR 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Anantara Ubud Bali Resort is seeking a Reservations Supervisor to lead the Reservations team and ensure seamless booking operations at our luxury resort in Bali.

You will monitor reservations, collaborate with Front Office, Sales and Revenue Management, and coach agents to uphold our high service standards and drive occupancy.

Responsabilidades

• Supervise daily operations of the Reservations team and ensure smooth workflow.
• Handle and monitor room reservations, cancellations, amendments, and special requests.
• Ensure all reservations are entered accurately into the hotel system.
• Monitor room availability, rates, restrictions, and inventory.
• Coordinate closely with Front Office, Sales, Revenue Management, and other departments.
• Support the team in maximizing room revenue and occupancy through effective selling techniques.
• Handle guest inquiries and reservation-related complaints professionally.
• Monitor and follow up on tentative, waitlist, and unconfirmed reservations.
• Ensure reservation procedures and hotel standards are consistently followed.
• Review daily reservation reports and identify discrepancies or potential issues.
• Train, coach, and guide Reservation Agents to improve their performance and product knowledge.
• Assist the Reservations Manager in achieving departmental targets and maintaining service standards.
• Maintain good relationships with guests, travel agents, corporate clients, and other business partners.
• Perform other duties and responsibilities as assigned by the Reservations Manager or management.

Descripción del empleo

Job Location:Anantara Ubud Bali ResortAnantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.Supervise daily operations of the Reservations team and ensure smooth workflow.Handle and monitor room reservations, cancellations, amendments, and special requests.Ensure all reservations are entered accurately into the hotel system.Monitor room availability, rates, restrictions, and inventory.Coordinate closely with Front Office, Sales, Revenue Management, and other departments.Support the team in maximizing room revenue and occupancy through effective selling techniques.Handle guest inquiries and reservation-related complaints professionally.Monitor and follow up on tentative, waitlist, and unconfirmed reservations.Ensure reservation procedures and hotel standards are consistently followed.Review daily reservation reports and identify discrepancies or potential issues.Train, coach, and guide Reservation Agents to improve their performance and product knowledge.Assist the Reservations Manager in achieving departmental targets and maintaining service standards.Maintain good relationships with guests, travel agents, corporate clients, and other business partners.Perform other duties and responsibilities as assigned by the Reservations Manager or management.Not the right fit? Set up email alerts as new job postings become available that meet your interest!