Reservations Supervisor

Anantara Hotels & Resorts; Kecamatan Ubud; On-site; IDR 144,000,000 - 240,000,000; Full time

Job summary

Anantara Ubud Bali Resort is seeking a seasoned Reservations professional to supervise daily operations, ensure accurate room bookings, manage cancellations and special requests, and maintain booking quality in our luxury hotel system.

You will coordinate with Front Office, Sales, Revenue Management and other departments, coach agents, and strive to maximize occupancy and guest satisfaction through professional service and proactive follow-up.

Responsibilities

• Supervise daily operations of the Reservations team.
• Handle and monitor room reservations, cancellations, amendments, and special requests.
• Ensure all reservations are entered accurately into the hotel system.

Job description

Job Location:

Anantara Ubud Bali Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

• Supervise daily operations of the Reservations team and ensure smooth workflow.
• Handle and monitor room reservations, cancellations, amendments, and special requests.
• Ensure all reservations are entered accurately into the hotel system.
• Monitor room availability, rates, restrictions, and inventory.
• Coordinate closely with Front Office, Sales, Revenue Management, and other departments.
• Support the team in maximizing room revenue and occupancy through effective selling techniques.
• Handle guest inquiries and reservation-related complaints professionally.
• Monitor and follow up on tentative, waitlist, and unconfirmed reservations.
• Ensure reservation procedures and hotel standards are consistently followed.
• Review daily reservation reports and identify discrepancies or potential issues.
• Train, coach, and guide Reservation Agents to improve their performance and product knowledge.
• Assist the Reservations Manager in achieving departmental targets and maintaining service standards.
• Maintain good relationships with guests, travel agents, corporate clients, and other business partners.
• Perform other duties and responsibilities as assigned by the Reservations Manager or management.